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- Tasks: Lead a team to ensure our applications run smoothly 24/7 and tackle any issues.
- Company: Join Sportserve, a global leader in sports betting technology with a diverse culture.
- Benefits: Enjoy flexible work options: office-based, hybrid, or remote roles available worldwide.
- Why this job: Be part of an exciting, fast-paced environment that values innovation and teamwork.
- Qualifications: Strong communication skills and experience with large-scale applications are essential.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts all over the world.
We are looking to hire a Lead Application Support Engineer to join our Platform and Infrastructure department. This is a challenging, fast-paced, and exciting environment, with plenty of opportunities to influence the technology area.
In this role, you will lead the Application Support team in keeping our customer-facing systems running smoothly 24/7 by responding to alerts and at times actively monitoring the applications and systems. Our remit revolves around mitigating incidents, but to succeed you will need to also manage people, create processes, and maintain documentation.
Responsibilities- Proactively identify any potential issues to production.
- Create and present incident reports.
- Engage with development and operations teams to adequately prepare for upcoming releases.
- Arrange on-call rotation schedules and shift patterns.
- Mentor and line manage colleagues.
- Participate in the hiring process for Application Support Engineers.
- Participate in on-call rotation.
- Strong verbal, written, and interpersonal communication skills.
- Experience in supporting large-scale applications and systems.
- Solid debugging and troubleshooting skills including analyzing logs and audit trails.
- Experience in using and configuring monitoring tools such as Grafana and ELK.
- Experience in configuring, maintaining, and routing alerts.
- Experience in executing automated tasks and scripts to remediate production issues or collect information.
At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.
If you’re passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!
Lead Application Support Engineer employer: Sportserve
Contact Detail:
Sportserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Grafana and ELK. Being able to discuss your experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. This will be crucial since the role involves mentoring and managing colleagues.
✨Tip Number 3
Research Sportserve and its parent companies to understand their culture and values. Tailoring your conversation to reflect their commitment to diversity and inclusion can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to incident management and troubleshooting. Having a structured method for handling production issues will show that you can maintain the high standards expected in this fast-paced environment.
We think you need these skills to ace Lead Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and any specific technologies mentioned in the job description, such as monitoring tools like Grafana and ELK. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the sports betting industry. Mention how your skills align with the responsibilities of the Lead Application Support Engineer role and express your enthusiasm for contributing to Sportserve's mission.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
Highlight Leadership Experience: If you have experience managing teams or mentoring colleagues, be sure to include this in your application. Sportserve is looking for someone who can lead the Application Support team, so showcasing your leadership skills will be beneficial.
How to prepare for a job interview at Sportserve
✨Showcase Your Technical Skills
As a Lead Application Support Engineer, you'll need to demonstrate your experience with large-scale applications and systems. Be prepared to discuss specific tools you've used, like Grafana and ELK, and share examples of how you've successfully debugged and troubleshot issues in the past.
✨Emphasise Communication Abilities
Strong verbal and written communication skills are crucial for this role. During the interview, highlight instances where you've effectively communicated with development and operations teams, especially when preparing for releases or presenting incident reports.
✨Demonstrate Leadership Experience
Since you'll be leading a team, it's important to showcase your leadership skills. Discuss your experience in mentoring colleagues, managing on-call rotations, and creating processes that improve team efficiency. This will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential incidents you might encounter in a 24/7 environment and how you would proactively identify and mitigate these issues. This will demonstrate your readiness for the fast-paced nature of the job.
