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- Tasks: Support and resolve issues for users related to CRM and student management systems.
- Company: Join CATS Global Schools, a leading education group inspiring future world shapers since 1899.
- Benefits: Enjoy perks like remote work options, cycle to work scheme, and enhanced parental leave.
- Why this job: Be part of a positive learning environment that empowers students and fosters innovation.
- Qualifications: Strong communication skills and proficiency in IT applications are essential; experience with Microsoft Dynamics is a plus.
- Other info: Commitment to diversity and safeguarding children is paramount; background checks required.
The predicted salary is between 30000 - 42000 £ per year.
About CATS Global Schools: CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China. Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
Role Overview: Take a lead in resolving process and functional issues for business users related to the CRM system (MS Dynamics), CGS Student Management System and their integration with other business systems. Triage and resolve tickets that come into the Application Support ITSM queue, keeping within the SLAs. Maintain the quality of IT services and products. Develop training literature and materials to speed up processes. Facilitate the discussion of requirements among stakeholders and document requirements to provide data-driven recommendations. Assist with Application Systems Projects. Report to business leaders and stakeholders. Gather intelligence from corporate executives and middle managers about needs and future growth.
Responsibilities:
- Support the day-to-day functions of CGS ERP/CRM (MS Dynamics), CGS Student Management System and other applications.
- Assist with Applications system updates.
- Support the IT service, its underlying infrastructure & our users located across the business.
- Assist with Product Rollover associated with the CRM (MS Dynamics).
- Ensure systems documentation is maintained to the highest standard.
- Be the technical liaison for all CGS Application systems.
- Assist with the management of external suppliers for Application systems.
Project Activities: Provide support, design, delivery, implementation, and support to CGS’ IT, to tight deadlines and specified quality criteria. Support the specification and implementation of new upgrades and services of CGS’ Applications; including new applications, new/upgraded hardware and software, system upgrades and rollouts. Work in partnership with Project teams composed of users and IT staff from various sites and teams to deliver successful projects to time and budget targets.
Technical Leadership and Strategic Functions: Work closely with the Infrastructure and Applications Manager on all technical queries for CGS Applications. Foster excellence and technical capability and information dissemination within the appropriate technology group. Train and mentor BAU IT staff to improve their technical capabilities. Actively contribute to the Group’s IT strategy.
Person Specification:
- Demonstrable Experience: Technical understanding with technologies being used specifically Microsoft Dynamics, Dynamics Business Central & ISAMS.
- Enthusiasm – A positive attitude is required.
- Strong communication skills, both written and verbal.
- Ability to organise meetings and prepare clear documentation.
- Ability to work both independently and as part of a team.
Essential Requirements:
- Excellent Customer Skills.
- Proficiency in IT Applications & Systems.
- Good problem solving and organisational skills.
- Attention to detail and ability to maintain a high level of accuracy.
Desirable Requirements:
- Understanding of SQL Server configuration principles.
- Exposure to Microsoft Dynamics 2016, Dynamics Business Central and ISAMS.
- Previous Education sector exposure.
- Cloud services – Dynamics 365.
Behaviours: Ability to consult and communicate effectively. Excellent people skills. Pragmatic and flexible in approach. Attention to detail. Honest, open, and inclusive personal style. Professional, mentally resilient and calm under pressure. Excellent analytical and troubleshooting skills. Takes ownership. Looks for a solution. Goes the extra mile.
Benefits: Cycle to work Scheme. Tech Scheme. Car Scheme. Free flu vaccine through Healthshield. Free eye tests. Financial wellbeing support via WageStream. Employee Assistance Programme. Group income protection. GP24: GP Access for all. Health Cash Plan. Death in Service. Long service awards. Employee referral scheme. Enhanced Maternity and Paternity pay.
Our Commitment to Inclusion and Diversity: We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.
Safeguarding: CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines.
Application Support Specialist employer: CATS Global Schools
Contact Detail:
CATS Global Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics and its functionalities, as this role heavily relies on it. Consider taking online courses or tutorials to enhance your understanding of the system, which will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of CATS Global Schools on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Application Support Specialist role.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical challenges in the past. Be ready to share specific examples that demonstrate your ability to triage and resolve issues effectively, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your enthusiasm for education and technology during your interactions with the hiring team. Highlight any relevant experience in the education sector, as well as your commitment to supporting students and staff through effective application support.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Application Support Specialist. Focus on your technical understanding of Microsoft Dynamics and any previous experience in the education sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills can contribute to resolving process and functional issues, as well as your ability to communicate effectively with stakeholders.
Highlight Problem-Solving Skills: In your application, emphasise your problem-solving abilities and provide examples of how you've successfully navigated technical challenges in the past. This is crucial for the role, as it involves triaging and resolving tickets.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to organise meetings, prepare clear documentation, and liaise with both technical and non-technical stakeholders.
How to prepare for a job interview at CATS Global Schools
✨Know Your Tech
Familiarise yourself with Microsoft Dynamics, Dynamics Business Central, and ISAMS. Be prepared to discuss your experience with these technologies and how you've used them to solve problems in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Highlight your analytical skills and your ability to negotiate solutions with multiple stakeholders.
✨Communicate Clearly
Strong communication is key for this role. Practice explaining complex technical concepts in simple terms, as you may need to liaise with non-technical stakeholders.
✨Demonstrate Enthusiasm
A positive attitude can set you apart. Show your passion for technology and education, and express your eagerness to contribute to the team and the organisation's goals.
