Franchise Operations Manager

At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family who are proud to serve local communities and put people first.

We have an exciting opportunity to join our team as a Franchise Operations Manager to support our franchisees in stores from Milton Keynes north to Nottingham, Yorkshire and Lancashire. The ideal candidate should live in a central location on the area to access all stores.

In this field-based role you\’ll build and maintain relationships with new and existing franchisees to enable them to improve standards and hit business plan targets. You are required to hold a full UK driving licence and may also be required to work remotely and stay overnight on occasion. A company car is provided as part of this role!

What to expect

• Provide support and advice through regular store visits and agreement of actionable operational reviews.
• Disseminate internal communications, ensuring relevance and need, in a timely manner.
• Champion franchisee interests within Southern Co-op on all aspects of store operation and customer offer.
• Manage the day to day relationship with franchisees remembering that it is their business, but that our standards must also be maintained.
• Represent Southern Co-op in a positive manner and uphold our values and mission statement at all times.
• Ensure new franchisees are able to operate and understand all store systems.
• Ensure Franchise Operations Manual and VME Manuals remain current and relevant to the needs of the business.
• Maintain strong working relationships with all internal Southern Co-op teams.
• Support the Franchise Operations Manager and the wider team where required.
• Experience of providing support and developing relationships with business owners or retail leads, across a multisite area.
• Understanding of food retail businesses, ideally from the convenience sector.
• Excellent communication and influencing skills.
• Excellent commercial acumen with a sound understanding of cost control, financial planning and budget setting processes.
• A tenacious team player with the ability to lead and manage several projects simultaneously to successful conclusions and within time restraints.
• Strong IT skills and knowledge of MS Office products.

Benefits:

• £42,000 rising to £46,000.
• Company car.
• 34 days of annual leave (incl bank holidays) increasing to a maximum of 39 days after 5 years’ service.
• 20% discount in Southern Co-op stores.
• Private medical insurance.
• Critical illness insurance.
• Group life assurance.
• Share incentive plan.
• Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

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