Field Service Technician- EPOS - Field Based (UK)

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Role: ITS Field Service Technician- EPOS

Located: Field Based - Covering Swindon (SN), Bristol (BS), Bath (BA), Oxford (OX), Gloucester (GL) and Salisbury (SP)

Package: Competitive pay, plus bonus, company vehicle, pension and additional company benefits

Shift Pattern: 37.5 hours per week working Thursday - Monday

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.

Responsibilities:

• To provide a technical service to customers, including installation, maintenance, and repair of equipment, ensuring customers receive a satisfactory service in line with agreed service level agreements.
• Maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
• Manage and control vehicle/site stock to improve first-time fix levels for customers.
• Manage used stock returns to ensure maximum throughput into the repair cycle.
• Effectively repair customer equipment to maintain the highest levels of first-time fix.
• Ensure high levels of customer satisfaction through customer centricity.

You will ideally have:

• Excellent knowledge of electrical/mechanical engineering.
• Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers.
• Good product knowledge across retail and IT hardware/images and OS.
• Proven fault-finding technique.
• IT literate.
• Excellent interpersonal and customer handling skills.
• Excellent knowledge of company service procedures.
• Good organizational skills, with the ability to multi-task to meet service priorities.
• Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction.
• Good understanding of stock control.

In return for your commitment, you can expect:

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

We offer:

• Excellent package with solid basic, strong bonus, and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional, and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car/car allowance (role-specific), cycle to work scheme.

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger. Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.