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For Companies At a Glance
- Tasks: Assist customers via calls, emails, and live chat while resolving inquiries.
- Company: Join a renowned British retail brand known for quality fashion and homeware.
- Benefits: Enjoy hybrid working, structured training, and a competitive salary of £30,026.88.
- Why this job: Perfect for those passionate about service in a fast-paced, multinational environment.
- Qualifications: Fluent in Hebrew and English with previous customer service experience required.
- Other info: Shifts available include early mornings and Sundays; training starts February 2025.
The predicted salary is between 24000 - 36000 £ per year.
A well-established British retail brand, known for its high-quality fashion, homeware, and accessories, is looking for a Hebrew-speaking Customer Service Advisor to join the team in Manchester. Along with a salary of £30,026.88 per annum, you will also receive hybrid working (1-day per week from home) and fully structured onsite training. This role offers an excellent opportunity for candidates looking to grow their career in a multinational company while utilising their language skills in a professional setting.
You will be responsible for assisting customers, resolving inquiries, and ensuring a seamless experience. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this is the perfect opportunity for you.
As Customer Service Advisor, your responsibilities will include:
- Providing a top-tier service via inbound/outbound calls, emails, and live chat
- Assisting with enquiries, including account issues and order tracking
- Building trust and establishing a strong rapport
- Actively listening to understand needs and provide effective solutions
- Solving problems efficiently while ensuring high levels of satisfaction
- Focusing purely on service—no sales targets involved
We’re looking for a Customer Service Advisor with:
- Previous experience in customer service, ideally in a contact centre or customer-facing role
- Fluent in both Hebrew and English (spoken and written)
- Strong communication and problem-solving skills
- A team player with a positive attitude and a passion for helping others
- Strong literacy and numeracy skills
- Comfortable working in a fast-paced environment
- Eligibility to work in the UK. Sponsorship is not available for this role
Shifts Available:
- Monday to Thursday 6am – 2pm & Sunday 7am – 3pm (36 hours per week)
- Monday to Thursday 11am – 7pm & Sunday 10am – 6pm (36 hours per week)
Training: Monday 24th February 2025 – Friday 7th March 2025 (Monday to Friday, 8am – 4pm, onsite)
If you are a customer-focused professional with fluent Hebrew language skills and the right to work in the UK, we want to hear from you!
To apply for this role as Hebrew-speaking Customer Service Advisor, please click apply online and upload an updated copy of your CV.
Customer Service Advisor Hebrew Speaking employer: Preferred Title
Contact Detail:
Preferred Title Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Hebrew Speaking
✨Tip Number 1
Familiarise yourself with the brand's products and services. Understanding their fashion, homeware, and accessories will help you provide informed assistance to customers and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your Hebrew and English communication skills. Since you'll be assisting customers in both languages, being fluent and confident in both will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might encounter in customer service. Think about common inquiries or issues customers may have and how you would resolve them effectively while maintaining a positive attitude.
✨Tip Number 4
Showcase your problem-solving skills during any interviews or assessments. Be ready to discuss past experiences where you've successfully resolved customer issues, as this will highlight your capability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor Hebrew Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in contact centres or customer-facing roles. Emphasise your language skills in Hebrew and English, as well as any relevant problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've resolved customer inquiries effectively in the past.
Highlight Relevant Skills: In your application, focus on your strong communication skills, literacy, and numeracy. Make sure to mention your team player attitude and your enthusiasm for helping others, as these are key traits the company is looking for.
Follow Application Instructions: When applying, ensure you upload an updated copy of your CV as instructed. Double-check that all information is accurate and complete before hitting submit to avoid any delays in the application process.
How to prepare for a job interview at Preferred Title
✨Showcase Your Language Skills
Since this role requires fluency in Hebrew and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in Hebrew, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles, especially if you have experience in a contact centre or similar environment. Share specific examples of how you've resolved customer inquiries and provided excellent service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can handle challenges effectively.
✨Emphasise Teamwork and Positivity
This role values team players with a positive attitude. Be ready to share examples of how you've worked collaboratively with others and maintained a positive outlook, even in fast-paced or challenging situations.
