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- Tasks: Lead a team to deliver exceptional customer support and technical assistance.
- Company: Join Rotork, a global leader in flow control and instrumentation for over sixty years.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a respected company making a real impact on the world’s essential flows.
- Qualifications: Experience in customer service, engineering knowledge, and strong communication skills required.
- Other info: Exciting growth phase at Rotork offers a chance to shape the future of the business.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly motivated and experienced Senior Contracts Engineer to join our dynamic team in Chadderton. In this role, you will be responsible for overseeing a team of Sales Coordinators and Contract Engineers, delegating tasks and addressing escalations ensuring that our customers receive exceptional support and technical assistance. You will work closely with our engineering team to understand product specifications and troubleshoot any issues that arise. The ideal candidate will have a strong background in engineering, excellent communication skills, and a proven track record of managing customer service teams. If you are passionate about delivering top-notch customer service and have the technical expertise to back it up, we would love to hear from you!
Qualifications
- Experience working in a customer service focused environment
- Commercial awareness or a background in Customer Service
- Understanding of engineering drawings
- Knowledge of material pricing
The successful candidate:
- Good attention to detail and the ability to work under pressure
- Good communication skills and customer focus
- Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food - these are the flows on which our modern world depends. Today we're respected and admired for our people, performance, and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
Senior Contracts Engineer (Customer Service) employer: Rotork
Contact Detail:
Rotork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contracts Engineer (Customer Service)
✨Tip Number 1
Familiarise yourself with Rotork's products and services. Understanding their flow control and instrumentation solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer service teams in the past. Highlighting your leadership skills and ability to resolve escalations will show that you're the right fit for the Senior Contracts Engineer role.
✨Tip Number 4
Stay updated on industry trends related to engineering and customer service. Being knowledgeable about current challenges and innovations in these fields can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Senior Contracts Engineer (Customer Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and engineering. Emphasise any leadership roles you've held, especially those involving team management or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical expertise. Mention specific examples of how you've successfully managed teams or resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to engineering drawings, material pricing, and commercial awareness. Use bullet points for clarity and impact.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers and internal teams to meet requirements and resolve issues.
How to prepare for a job interview at Rotork
✨Showcase Your Engineering Knowledge
Make sure to brush up on your understanding of engineering drawings and material pricing. Be prepared to discuss how your technical expertise can help solve customer issues effectively.
✨Demonstrate Customer Service Skills
Highlight your experience in customer service environments. Share specific examples of how you've successfully managed customer relationships and resolved escalations in the past.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, and be ready to explain complex technical concepts in a way that is easy for customers to understand.
✨Prepare for Team Management Questions
Since you'll be overseeing a team, expect questions about leadership and delegation. Think of examples where you've effectively led a team, addressed challenges, and ensured exceptional support for customers.
