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- Tasks: Manage relationships and support ICE Connect products for key Energy and Commodities accounts.
- Company: Join ICE Data Services, a leading subsidiary of Intercontinental Exchange, driving innovation in market data.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Be at the forefront of business activities, making an impact while collaborating with a dynamic team.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and technical skills required.
- Other info: Ideal for self-motivated individuals passionate about technology and market trends.
The predicted salary is between 36000 - 60000 £ per year.
ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Relationship Manager to join a team responsible for surpassing sales quotas and meeting existing customer revenue retention goals. They will be responsible for growing ICE Connect Desktop by working with specific key Energy and Commodities Accounts in major cities. The ICE Connect product suite includes ICE IM/Chat, Web ICE, ICE Options and Analytics, and ICE Connect Desktop. This role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of the market data and trading environment from content, technology, and networking perspectives is required.
Responsibilities
- Support the ICE Connect suite of products (primarily ICE IM, ICE Connect, WebICE, and ICE Options Analytics) within an assigned territory and/or accounts.
- Become an expert on the ICE Connect Product suite.
- Maintain relationships with existing users through trainings, floor walks, WebEx sessions, and become the “go-to” person for all account inquiries.
- Decrease erosion within existing accounts through training and account analysis.
- Collaborate with sales on both pre- and post-sales activities.
- Provide technical subject matter support across the ICE Connect product suite.
- Uncover leads for sales through daily activities.
- Manage new client rollouts and user setups.
- Manage new feature rollouts and projects for all ICE Connect applications.
- Act as a liaison between sales, clients, and product management, including providing information on competitors and product feature requests.
Knowledge and Experience
Essential Skills
- Bachelor’s degree or equivalent work experience.
- Ability to use Microsoft Office, including Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems.
- Ability to work effectively on Excel and build bespoke spreadsheets for clients.
- Understanding of key target industries, industry trends, and emerging technologies.
Preferred Skills
- Additional knowledge of Capital Markets (Exchange and/or OTC) and derivatives.
- Prior exposure to the Exchange or OTC lifecycle of a trade.
- Ability to do basic coding, use VBA, and have knowledge of API solutions.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies.
- Knowledge of Apache, Akamai (CDN), DNS, LDAP, MySQL.
Relationship Manager, Desktops employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager, Desktops
✨Tip Number 1
Familiarise yourself with the ICE Connect product suite. Understanding the features and benefits of ICE IM, Web ICE, and ICE Options Analytics will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the Energy and Commodities sectors. Attend industry events or webinars to connect with potential colleagues and clients, which can give you insights into the market and help you stand out as a candidate.
✨Tip Number 3
Brush up on your technical skills, especially in Excel and any coding knowledge you have. Being able to showcase your ability to create bespoke spreadsheets or understand API solutions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with client relationship management. Think of specific examples where you've successfully maintained or grown client accounts, as this will be crucial in demonstrating your fit for the Relationship Manager role.
We think you need these skills to ace Relationship Manager, Desktops
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Relationship Manager position. Familiarise yourself with the ICE Connect product suite and how it relates to the Energy and Commodities sectors.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, technical knowledge, and any experience in sales or account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to maintain client relationships and support product rollouts effectively.
Highlight Technical Skills: Given the technical nature of the role, ensure you clearly outline your proficiency with Microsoft Office, Salesforce, and any relevant coding or networking knowledge. This will help you stand out as a candidate who can support the ICE Connect product suite.
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Products Inside Out
Make sure you have a deep understanding of the ICE Connect product suite, including ICE IM, WebICE, and ICE Options Analytics. Be prepared to discuss how these products can benefit clients and address their specific needs.
✨Demonstrate Your Communication Skills
As a Relationship Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to showcase examples of how you've successfully maintained client relationships in the past.
✨Showcase Your Technical Knowledge
Familiarise yourself with the technical aspects of the role, such as market data systems and basic coding. Be prepared to discuss how your technical skills can support clients and enhance their experience with the ICE Connect products.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client challenges. Think of specific scenarios from your past experiences where you successfully resolved issues or improved client satisfaction.
