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- Tasks: Lead a team of Customer Success Managers to drive customer satisfaction and retention.
- Company: Soldo is a leading spend management solution, empowering businesses across 31 countries.
- Benefits: Enjoy private healthcare, flexible working, 25 days leave, and personal development budgets.
- Why this job: Join a fast-paced, customer-centric environment with opportunities for growth and impact.
- Qualifications: Experience in managing Customer Success teams and achieving upsell and retention goals required.
- Other info: Work remotely or from our London office, plus 60 days to work anywhere globally.
The predicted salary is between 43200 - 72000 £ per year.
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiencies in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, maintaining high productivity while avoiding month-end surprises.
Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together.
What’s in it for you:
- Private healthcare – for you and your family
- Genuine career development opportunities, including a personal annual £500 budget for growth
- Access to training, mentorship, workshops, and leadership programmes
- Flexible working options, including remote work and office presence in Marylebone
- 60 days’ work anywhere, even outside the UK
- 25 days’ annual leave plus public holidays, plus extra days on Christmas Eve, New Year’s Eve, and your birthday
- Up to 2 volunteering days per year
- Your own personal Soldo card
- Employee Assistance Programme
- Tax-efficient bike-to-work scheme
The role:
We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs). The team will focus on driving customer ramp-up, retention, expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK & I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and Product Marketing teams to support smooth customer transitions and promote adoption. Your success will be measured by your team’s ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer experiences.
This is an excellent opportunity for a results-driven leader who thrives in a fast-paced, customer-centric SaaS environment.
We’re looking for someone who must have:
- Experience leading and managing a team of Customer Success Managers, providing coaching, mentoring, and support to meet retention and upsell goals.
- Ownership of team performance metrics, including upsell quotas, retention rates, and customer satisfaction scores.
- Hands-on engagement with high-potential or complex customer accounts to model best practices in relationship management and upsell execution.
- Ability to collaborate with the Head of Sales UK & I to develop and refine customer success strategies aligned with regional growth objectives.
- Support for team members and close partnership with Pre-Sales in complex customer engagements, helping structure growth plans and deliver Quarterly Business Reviews (QBRs).
- Drive adoption of best practices for customer success, including proactive account planning and stakeholder management.
- Partner with Onboarding and Professional Services teams to ensure smooth handovers and aligned success criteria.
- Analysis of team performance and customer health data to identify trends and opportunities for improvement.
- Reporting on performance metrics, forecasting revenue, and providing insights to senior leadership.
- Championing customer feedback to inform product, marketing, and internal improvements.
- Fostering a positive, collaborative team culture focused on commercial success, customer-centricity, and personal development.
Customer success Team Lead employer: Soldo Italy
Contact Detail:
Soldo Italy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer success Team Lead
✨Tip Number 1
Familiarise yourself with Soldo's platform and its unique features. Understanding how the spend management solution works will allow you to speak confidently about its benefits during interviews and demonstrate your ability to lead a team that effectively communicates these advantages to customers.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you drove customer satisfaction, retention, or upsell targets, as this aligns directly with the responsibilities of the Customer Success Team Lead role.
✨Tip Number 3
Network with current or former employees of Soldo on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss how you would implement best practices for customer success within the team. Think about strategies for proactive account planning and stakeholder management that could enhance customer experiences and drive adoption of Soldo's services.
We think you need these skills to ace Customer success Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Team Lead position at Soldo. Tailor your application to highlight relevant experience in leading teams and driving customer success.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing Customer Success Managers and achieving retention and upsell goals. Use specific examples that demonstrate your ability to lead a team and drive customer satisfaction.
Showcase Your Leadership Skills: Soldo is looking for a results-driven leader. Make sure to include instances where you've successfully coached or mentored team members, and how you've contributed to a positive team culture focused on customer-centricity.
Tailor Your Application: Customise your cover letter to reflect Soldo's values and mission. Mention how your skills align with their proactive approach to spend management and how you can contribute to their growth in the UK & Ireland market.
How to prepare for a job interview at Soldo Italy
✨Showcase Your Leadership Skills
As a Customer Success Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and mentoring to achieve retention and upsell goals.
✨Understand Soldo's Value Proposition
Familiarise yourself with Soldo's unique approach to spend management. Be ready to discuss how you can help customers realise the full value of the platform and drive adoption across their organisations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex customer accounts. Think about past experiences where you've modelled best practices in relationship management and upsell execution.
✨Emphasise Collaboration Skills
Highlight your ability to collaborate with various teams, such as Sales and Onboarding. Discuss how you can work closely with these departments to ensure smooth transitions for customers and promote their success.
