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- Tasks: Lead supporter care and manage donation processing to enhance donor experiences.
- Company: Join St Nicholas Hospice Care, dedicated to supporting patients and families through fundraising.
- Benefits: Enjoy 25 days holiday, enhanced sick pay, pension options, and discounts with the Blue Light Card.
- Why this job: Make a real impact while working in a supportive, value-driven environment with great training opportunities.
- Qualifications: Experience in customer service, knowledge of fundraising compliance, and CRM systems are essential.
- Other info: This role offers a chance to develop a sustainable lottery programme and optimise donor engagement.
The predicted salary is between 36000 - 60000 £ per year.
At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging giving and fundraising opportunities.
This is an exciting opportunity to join the team as a Supporter Care Manager, a role which will maximise income by delivering high quality donation processing, supporter care and donor journeys, in order to increase the lifetime value of all new and existing supporters through an excellent supporter experience enabling them to feel valued and appreciated.
The successful candidate will lead the development, planning and delivery of a sustainable outsourced lottery programme that delivers against income and ROI targets and oversee the management and continuous optimisation of the CRM System (Donorflex) which incorporates all data for fundraising, communications and engagement purposes.
Candidates will have significant experience in customer service, ideally within a not-for-profit or commercial setting. They will also have a sound knowledge of fundraising compliance and best practice, GDPR and gambling commission regulations.
As an employee of St Nicholas Hospice Care you would receive the following benefits:
- 25 days holiday increasing to 29 with length of service (pro-rata if part-time)
- Enhanced Occupational sick pay scheme
- Company pension scheme or continuation of current NHS pension plan (subject to criteria)
- Access to Blue Light Card scheme with a range of discounts
- Free onsite parking
- Excellent training and development opportunities
- Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
- Opportunities to attend staff social events arranged by our social committee
- Provision of home-made meals available for staff in our onsite bistro
This job expires on 21st November 2024.
Supporter Care Manager employer: HOSPICE UK
Contact Detail:
HOSPICE UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Manager
✨Tip Number 1
Familiarise yourself with the principles of supporter care and donor journeys. Understanding how to create a positive experience for supporters will help you stand out, as this role is all about maximising their lifetime value.
✨Tip Number 2
Gain insights into the specific fundraising compliance and best practices relevant to the not-for-profit sector. Being knowledgeable about GDPR and gambling commission regulations will demonstrate your commitment to ethical fundraising.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully managed relationships in previous roles. Highlighting your ability to engage and retain supporters will be crucial for this position.
✨Tip Number 4
Research St Nicholas Hospice Care and their mission. Tailoring your approach to align with their values and demonstrating your passion for their cause will make a strong impression during any discussions.
We think you need these skills to ace Supporter Care Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Supporter Care Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your customer service experience, particularly in not-for-profit or commercial settings. Provide specific examples of how you've successfully managed donor relationships or fundraising initiatives.
Showcase Compliance Knowledge: Mention your understanding of fundraising compliance, GDPR, and gambling commission regulations. This will demonstrate your readiness to handle the responsibilities associated with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the mission of St Nicholas Hospice Care. Explain why you want to work with them and how you can contribute to their goals in supporter care and fundraising.
How to prepare for a job interview at HOSPICE UK
✨Understand the Mission
Before your interview, take some time to research St Nicholas Hospice Care and understand their mission. Familiarise yourself with their fundraising goals and how they engage with supporters. This will help you demonstrate your alignment with their values during the interview.
✨Showcase Your Customer Service Experience
Since the role requires significant experience in customer service, be prepared to share specific examples from your past roles. Highlight situations where you successfully managed supporter relationships or resolved issues, showcasing your ability to enhance the supporter experience.
✨Familiarise Yourself with Compliance Regulations
Brush up on your knowledge of fundraising compliance, GDPR, and gambling commission regulations. Being able to discuss these topics confidently will show that you are well-prepared and understand the legal landscape surrounding fundraising activities.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the role and the organisation. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. Consider asking about their current fundraising strategies or how they measure supporter satisfaction.
