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- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and escalate complex problems.
- Company: Join a leading organization in content management and enterprise automation technologies.
- Benefits: Enjoy a competitive salary of up to £30k and flexible onsite work (3-4 days).
- Why this job: Be part of an innovative team and enhance your IT skills in a dynamic environment.
- Qualifications: 6 months of IT support experience, knowledge of SQL, ITIL, and M365 required.
- Other info: Great opportunity for growth in a supportive and ambitious company culture.
The predicted salary is between 24000 - 36000 £ per year.
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support. As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues. The following are essential: A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support Experience of working with SQL ITIL Frameworks Experience troubleshooting technical issues Working with both M365 and Microsoft on-prem applications SharePoint experience Excellent problem-solving and communication skills Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) Services offered by Computappoint Limited are those of an Employment Business and/or Employment A…
Junior Helpdesk Analyst 1st/2nd Line, ITIL, Service Desk - SW London - 3-4 days onsite - up to £30k employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Analyst 1st/2nd Line, ITIL, Service Desk - SW London - 3-4 days onsite - up to £30k
✨Tip Number 1
Familiarize yourself with the ITIL framework, as it's essential for this role. Consider taking a quick online course or reading up on best practices to show your commitment to IT service management.
✨Tip Number 2
Brush up on your SQL skills! Since experience with SQL is a key requirement, practice common queries and troubleshooting techniques to demonstrate your technical proficiency during the interview.
✨Tip Number 3
Gain hands-on experience with M365 and Microsoft on-prem applications. If you have access to these tools, try to resolve common issues or set up a small project to showcase your problem-solving abilities.
✨Tip Number 4
Prepare for common helpdesk scenarios and customer support questions. Role-playing these situations with a friend can help you articulate your thought process and improve your communication skills.
We think you need these skills to ace Junior Helpdesk Analyst 1st/2nd Line, ITIL, Service Desk - SW London - 3-4 days onsite - up to £30k
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in IT support, particularly any roles where you provided 1st and 2nd line support. Mention specific tools and technologies you've worked with, such as SQL, M365, and SharePoint.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot technical issues in the past. This will demonstrate your ability to handle the responsibilities of the Junior Helpdesk Analyst role.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'ITIL', 'Customer Support', and 'Automation', to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in IT support.
How to prepare for a job interview at Computappoint
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, M365, and troubleshooting technical issues. Highlight specific examples where you've successfully resolved problems in previous roles.
✨Demonstrate ITIL Knowledge
Since the role requires familiarity with ITIL frameworks, make sure to explain how you've applied ITIL principles in your past experiences. This will show that you understand the importance of structured IT service management.
✨Communicate Clearly
Excellent communication skills are essential for a Junior Helpdesk Analyst. Practice explaining technical concepts in simple terms, as you may need to assist end users who are not tech-savvy.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of common technical issues you've encountered and how you resolved them, as this will showcase your critical thinking skills.
