Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Application Support Engineer, tackling technical challenges and supporting clients daily.
- Company: Charles River Development, part of State Street, revolutionises investment management for firms worldwide.
- Benefits: Enjoy flexible work options, competitive benefits, and opportunities for personal development.
- Why this job: Be part of a dynamic team, solve complex problems, and make a real impact in finance.
- Qualifications: A Bachelor's degree in a technical field and 3+ years of relevant experience are required.
- Other info: Engage in a culture that values diversity and community involvement.
The predicted salary is between 43200 - 72000 £ per year.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk, and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries across institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. The company was acquired by State Street in October 2018.
Background: This is a client-facing role involving both business and technical responsibilities, managing production Charles River IMS systems for multiple clients as part of the Charles River SaaS offerings, including application management for both hosted and non-hosted clients.
Responsibilities:
- This is a highly technical position (L3/L4 Support).
- Provide deep expertise in CRIMS, domain, and infrastructure, coupled with advanced diagnostic and troubleshooting skills to analyze and resolve software issues.
- Collaborate closely with engineering, QA, and product management teams; identify and test workarounds for software deficiencies.
- Engage actively with observability initiatives, particularly using Dynatrace.
- Handle sensitive issues affecting customer perceptions effectively.
- Research questions and issues using available resources and consult with other product specialists.
- Maintain detailed logs of customer interactions and prepare resolution reports.
- Perform any other tasks as assigned.
Skills:
- Strong problem-solving skills with a proven history of resolving complex technical issues and an analytical mindset.
- Proficiency in scripting (SQL, etc.) for task automation.
- Hands-on experience with SQL and relational database fundamentals.
- Experience with Dynatrace and SolarWinds tools is advantageous.
- Preferably experienced in C#/.Net or Java. Development experience is beneficial.
- Excellent communication skills to articulate complex technical and business issues clearly.
Skills, Experience & Qualifications:
- Experience with Financial Services Investment Management, Trading, or related systems (e.g., Charles River IMS) is highly desirable.
- Ability to collaborate effectively across departments to deliver excellent customer service.
- Knowledge of servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and disaster recovery/business continuity is preferred.
- Strong customer service, troubleshooting, interpersonal, verbal, and written communication skills.
- Bachelor’s degree in a technical or analytical discipline.
- At least 3+ years of relevant industry experience.
About State Street: State Street is among the world's largest custodian banks, asset managers, and asset intelligence companies. We innovate in technology and products, safeguarding and stewarding investments for millions of people. Our services include investment servicing, data & analytics, research & trading, and investment management for institutional clients.
Work, Live, and Grow: We foster a positive work environment with competitive benefits, including medical, insurance, savings plans, flexible work options, and development programs.
Inclusion, Diversity, and Social Responsibility: We value diverse backgrounds and perspectives, creating an inclusive environment. We support community engagement through volunteer days, matching gift programs, and employee networks.
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer, Charles River Development, Assistant Vice President
✨Tip Number 1
Familiarise yourself with Charles River IMS and its functionalities. Understanding the platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL and scripting skills, as these are crucial for the position. Consider working on small projects or exercises that involve database management to showcase your proficiency.
✨Tip Number 3
Network with current or former employees of Charles River or State Street. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving experiences in detail. Be ready to share specific examples of how you've resolved complex technical issues, as this is a key aspect of the role.
We think you need these skills to ace Application Support Engineer, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Charles River IMS or similar financial services systems. Emphasise your technical skills, especially in SQL, scripting, and any experience with Dynatrace or SolarWinds.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience in client-facing roles. Mention specific examples of how you've resolved complex technical issues and collaborated with teams to improve customer service.
Highlight Relevant Skills: In your application, clearly outline your technical skills such as proficiency in C#/.Net or Java, and your understanding of servers, networks, and system monitoring. This will demonstrate your fit for the highly technical nature of the role.
Showcase Communication Skills: Since this role requires excellent communication skills, provide examples in your application of how you've effectively communicated complex technical information to non-technical stakeholders. This could be through previous job experiences or projects.
How to prepare for a job interview at State Street Corporation
✨Understand the Company and Its Solutions
Before your interview, make sure you have a solid understanding of Charles River's end-to-end investment management solutions. Familiarise yourself with how their platform automates front and middle office functions, as this will help you articulate how your skills align with their needs.
✨Showcase Your Technical Skills
As this role requires deep technical expertise, be prepared to discuss your experience with CRIMS, SQL, and any relevant programming languages like C# or Java. Highlight specific examples where you've successfully resolved complex technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot and resolve software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical mindset and problem-solving skills.
✨Emphasise Communication Skills
Since this is a client-facing role, strong communication skills are essential. Be ready to explain how you've effectively communicated complex technical concepts to non-technical stakeholders in the past, ensuring that you can bridge the gap between technical and business discussions.
