Solutions Engineer - Collaboration

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.

From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

The Solutions Engineer will be part of our pre-sales Design team, working closely with the wider Design team as well as our Sales community to assist in the production of technical solutions for our clients. One of the key requirements of this role is to have basic Collaboration product knowledge and be able to support the Sales community in creating associated documentation to support run rate transitional business. You will also be expected to engage with clients and prospects to generate positive interest in our proposition(s) and the business benefits that can be gained from the investment in them. The secondary value of this role is to provide support to Solution Architects in building detailed technical solutions which meet the identified business objectives of client opportunities.

Main activities, tasks & duties:

• Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the appropriate limited scope technology solutions to meet their business challenges.
• Clearly articulate solutions and business value through client meetings and produce detailed, clear and concise client facing documentation.
• Build and maintain great relationships with clients, prospects and internal stakeholders, acting as a trusted technical solutions advisor / advocate for clients.
• Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions.
• Contributing to Collaboration Assessments performed by the design team as part of presales activities.
• Working with internal stakeholders and clients on helping to correctly scope renewals.
• Conduct workshops and technology showcases of limited scope, demonstrating business value of proposed solutions.
• Assist Solution Architects with preparation and delivery of moderate/advanced scope workshops and showcases.

What you need to succeed:

Natilik’s primary focus is to serve its clients and our structure exists to serve the clients better and develop our people quickly. The qualities, capability and attitude of our people directly dictate the client experience. The foundation of our value is our people and their core qualities and behaviours are vital. At Natilik we only employ the best talent in the industry and expect you to continually apply the following qualities and behaviours.

Non-Technical Skills & Abilities:

• Ability to build and maintain relationships across client teams and key stakeholders.
• Excellent communication skills required in order to listen, understand and clearly capture client requirements whilst demystifying technology and explaining in simpler terms.
• Strong team player who enjoys working alongside others, contributing and adding informed opinion and insights to discussions.
• Ability to perform client workshops and assist with technology showcases.
• Engage and provide knowledge transfer to individuals in Natilik inside sales.
• Clearly articulate solutions and business value through documented high-level designs and diagrams.
• Other valued skills and abilities are: Working under pressure to specific time bound goals, Self-starter attitude, Willingness to learn, Attention to detail, Numerate, Analysis and Diagnosis, Report creation, Negotiation skills.

Technical Skills & Abilities:

• Entry-level understanding/knowledge of Collaboration fundamentals, including Voice over IP, SIP & Video as well as consumption models including on-premise, hybrid and cloud.
• Entry-level Collaboration accreditation(s) (e.g. Cisco Black Belt / CCNA Voice / M365 Certified Teams Administrator). Natilik will also support career development and your attainment of future certifications.
• Good understanding of Collaboration vendors/partners, particularly Cisco and Microsoft and wider industry trends.

Benefits:

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ bank holidays) rising with tenure.
• Quarterly Awards and Bonuses.
• Flexible Working Policy.
• Competitive pension scheme.
• Access to Financial Wellness support.
• Industry-leading home working and mobility technology.
• Private Medical Insurance.
• Company shares (available after One year tenure).
• Medicash (Cashback Scheme).
• Retail discounts via Medicash.
• Access to EAP scheme for you and your household.
• Vehicle lease salary sacrifice scheme (available after One year tenure).
• Cycle to Work Scheme.
• Annual paid volunteering day.
• Enhanced parental leave.
• Access to funding for additional qualifications and courses.
• Access to paid study leave.

Natilik Diversity & Inclusion:

At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We’re incredibly proud of our diversity.