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For Companies At a Glance
- Tasks: Provide top-notch technical support and collaborate on innovative solutions for military market clients.
- Company: Domo Tactical Communications delivers cutting-edge wireless security and communication products across various industries.
- Benefits: Enjoy 25 days leave, a generous pension plan, flexible hours, and a supportive team culture.
- Why this job: Join a passionate team where innovation thrives and your skills can make a real impact.
- Qualifications: Expertise in RF signals, COFDM systems, and troubleshooting data communication is essential.
- Other info: Be part of a global organisation with opportunities for personal development and diverse teamwork.
The predicted salary is between 36000 - 60000 £ per year.
About us
Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events. High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.
What will you be doing?
Reporting to the Client Services Manager, the Field Service Engineer will be responsible for providing world-class pre- and post-sales technical support to DTC Sales Teams in the military market, ensuring accurate requirement capture, effective demonstrations, and optimal representation of DTC capabilities. Collaborate with stakeholders to develop costed solutions, plan supply chain and project execution, and enhance or develop products to meet customer needs and market trends. Support trade show planning and design demonstration systems to showcase product features effectively.
- Provide prompt technical support to sales teams and customers, addressing inquiries and resolving issues efficiently.
- Deliver remote and on-site support for RF, IT, and video configurations of DTC products.
- Collaborate with Solutions, Project, and Engineering teams to align on project requirements and execution.
- Oversee system testing, implementation, and seamless delivery to customers.
- Manage equipment availability and readiness for demonstrations and customer presentations.
- Test, configure, and present systems at exhibitions, ensuring professional and effective operation.
- Showcase product capabilities to exceed customer expectations.
- Develop and deliver comprehensive training courses and materials for customers and internal staff.
About You
We are looking for a skilled Field Service Engineer with expertise in RF signals, COFDM RF systems, and modulation techniques. The ideal candidate will have proficiency in using RF power meters, spectrum analysers, and troubleshooting data communication systems (Ethernet and serial devices) with tools such as Wireshark and Tera Term. Experience with video/audio encoding technologies like H.264 and HEVC is essential. Strong interpersonal and communication skills are required, along with a proactive mindset, resilience, and a dedication to meeting deadlines. The successful candidate will be required to undergo Security Screening to ‘SC’ level.
Benefits and Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude. Our employees receive:
- 25 days annual leave plus Bank holidays.
- A generous pension plan, company match up to 9%.
- Company bonus scheme.
- Annual pay reviews (discretional).
- A personal approach to training and development.
- Employee Assistance Program.
- Income protection.
- Life assurance.
- Flexible core working hours.
- Open plan, modern office environment.
- Onsite subsidised café.
Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia. DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.
Interested in a career with us? Simply click on APPLY and we’ll be in contact shortly.
Field Service Engineer employer: Alkaid - Software Company
Contact Detail:
Alkaid - Software Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Domo Tactical Communications' products and services. Understanding their wireless security solutions and IP-centric devices will help you speak confidently about how your skills align with their offerings during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in RF systems and technical support roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of your experience with RF signals and troubleshooting data communication systems. Being able to articulate your hands-on experience with tools like Wireshark and Tera Term will demonstrate your technical proficiency.
✨Tip Number 4
Showcase your proactive mindset and problem-solving skills during any interactions with the company. Highlighting your ability to work under pressure and meet deadlines will resonate well with their emphasis on resilience and dedication.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Engineer at Domo Tactical Communications. Familiarise yourself with their products and services, especially in RF signals and video/audio encoding technologies.
Tailor Your CV: Highlight your relevant experience and skills that align with the job description. Emphasise your expertise in RF systems, troubleshooting data communication systems, and any experience with tools like Wireshark and Tera Term.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Field Service Engineer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alkaid - Software Company
✨Know Your Technical Stuff
As a Field Service Engineer, you'll need to demonstrate your expertise in RF signals and COFDM RF systems. Brush up on your knowledge of modulation techniques and be ready to discuss your experience with tools like RF power meters and spectrum analysers.
✨Showcase Problem-Solving Skills
Be prepared to share examples of how you've tackled technical issues in the past. Highlight your troubleshooting skills, especially with data communication systems and video/audio encoding technologies. This will show that you can handle the challenges that come with the role.
✨Communicate Effectively
Strong interpersonal and communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you'll need to train customers and collaborate with various teams. Make sure to convey your ideas clearly during the interview.
✨Demonstrate a Can-Do Attitude
Domo Tactical Communications values a proactive mindset and resilience. During the interview, express your enthusiasm for the role and your commitment to meeting deadlines. Share instances where you've gone above and beyond to achieve results, showcasing your passion for the job.
