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- Tasks: Assist institutional clients with queries and provide top-notch service via phone, ticket, and chat.
- Company: Join Interactive Brokers, a leading global financial services firm known for innovation and technology.
- Benefits: Enjoy career development, performance bonuses, health plans, and daily free lunches in the office.
- Why this job: Be part of a dynamic team that values client relationships and offers growth opportunities.
- Qualifications: Bilingual in English and German preferred; 1-2 years in client-facing roles at financial institutions.
- Other info: Located in the heart of London, we promote a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR's global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and German is preferred.
We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.
At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Key Responsibilities:
- First point of contact for client queries, including but not limited to:
- Resolution of trade-related queries (order entry, trade execution)
- Communication and escalation of high-level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training, general market research and development
Qualification & Skills
- Strong knowledge of listed Equities, Options, Futures, and FX.
- Analytical problem-solver with a passion for technology and financial markets.
- Prior experience in international settlements or clearing operations is a plus.
- Bilingual (English and German preferred).
- University degree or higher.
- At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location
20 Fenchurch Street, London, EC3M 3BY
Benefits:
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Above statutory annual leave, increasing with service
- Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Travel season ticket loans
- Cycle to work scheme*
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
If you have what it takes to become part of our London office team, please apply today!
Institutional Client Services Associate (German Speaking) London, United Kingdom employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services Associate (German Speaking) London, United Kingdom
✨Tip Number 1
Familiarise yourself with the financial products mentioned in the job description, such as equities, options, futures, and FX. Understanding these will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in both English and German. Since the role requires bilingual proficiency, practice articulating complex financial concepts clearly in both languages to impress during any verbal assessments.
✨Tip Number 3
Network with current or former employees of Interactive Brokers through platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Institutional Client Services Associate role.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved client issues or improved processes, as this aligns with the responsibilities of the role.
We think you need these skills to ace Institutional Client Services Associate (German Speaking) London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly in a financial context. Emphasise your bilingual skills in English and German, as well as any experience with equities, options, or futures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Interactive Brokers and how your skills align with their needs, especially in terms of client relationship management.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved client issues in the past. This is crucial for a role that involves handling trade-related queries and maintaining client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the financial services industry.
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Showcase Your Language Skills
Since the role requires bilingual proficiency in English and German, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your fluency and comfort.
✨Understand Financial Products
Familiarise yourself with listed equities, options, futures, and FX. Be ready to discuss these products and how they relate to client services. This knowledge will help you answer technical questions and show your passion for the financial markets.
✨Highlight Problem-Solving Abilities
The role requires strong analytical problem-solving skills. Prepare examples from your past experiences where you successfully resolved client issues or improved processes. This will demonstrate your capability to handle trade-related queries effectively.
✨Emphasise Relationship Management
Building long-term client relationships is key in this position. Think of instances where you've successfully managed client relationships or provided exceptional service. Sharing these stories will illustrate your fit for the role and the company's culture.
