Customer Success & Implementation

Do you wish your work had greater tangible impact? At Anima, we are building the next generation care enablement platform for healthcare teams. You will be building a product that saves lives; multiple Clinical Engineers (ex-MDs and fullstack Software Engineers) quit established medical careers to join Anima, for creating impact at scale!

Our mission is to deliver precision medicine to everyone in the world, within 24 hours. We know exactly how to get there and we are moving ferociously with focus. Our ambition is to be the OS for all of healthcare and life sciences, through a proprietary active learning, crowdsourcing training architecture - we call it Anima 2.0. We already have one of the biggest, highest quality labelled datasets in the world.

We are profitable, having grown 450% in 2024, and went from $0 to $4m ARR in 19 months from launch (Apr '22). Today, we are one of the fastest growing health-tech teams in the world with top 5% of SaaS growth rate - and strong growth endurance with top 5% CAC + gross margins. Backed by a top 1% VC and Y Combinator, we were one of the hottest companies of YC's W21 batch: we raised over $2.5m before Demo Day within 4 days, led by Hummingbird, giving us a runway of 4+ years. Earlier this year, we closed an over subscribed Series A round of $12mm, led by Molten Ventures.

We have a unique hacker culture at Anima with a flat hierarchy: almost everyone is technical and can code. A 'knights of the round table' structure and thinking from first principles is core to our culture, and is how we have made such rapid progress. It is reflected in how we operate: There is no separate founder, product & engineering teams - instead, we have Clinical Engineers who are both their own customers (MDs) and are strong fullstack engineers, collaborating with pure software engineers. Due to the quality of our team, there is a heavy focus on coaching and teaching, with minimal to no line management.

We are relentlessly resourceful - in 14 months, we have built an extremely loved enterprise app that users have said 'seems too good to be true'. Anima can take an information complete medical history as good or better than a typical human doctor, and automates patient communications and clinical notes. Our gross retention is >90%.

Anima is a safe haven for free thinkers and we have been careful to build a culture where everyone feels comfortable being their complete unfiltered self, sharing their honest thoughts, feelings without ever needing to self-censor. With a highly selective acceptance rate of around 0.5-0.8%, joining Anima means becoming part of a team with exceptional talent density.

We hire talented people who think from first principles and have high growth potential - great decision makers who deserve to have complete autonomy and are forces of nature when empowered with it. Decisions are never made in isolation by the founders. All information is transparently available to the whole team on our Notion - every meeting, decision, success, failure.

At the same time, we are deeply collaborative, and through mutual and self-challenge, we converge towards the optimum, and decisively execute. We believe all future managers should be formidable individual contributors & domain experts.

We hire candidates from all over the world. We have remote hubs in EU West, NA and India, and plans to seed some in person teams in those areas too in the next 12 months (in addition to our fully remote teams). We offer flexibility over work schedule and location.

We have a good time! We have had team lunches in Duck & Waffle, Breakfast Club, dumplings in Chinatown, had private screenings in our own cinema, booked out the Sky Pool etc. We get the whole team together at least twice a year for team retreats, with the last ones in Brittany (France), La Paz (Mexico) and Tuscany (Italy).

Join Anima and save lives. We are tackling a problem that has affected everyone in some way: Globally, millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times.

We have built ambitious software to automate the entire healthcare workflow - from history taking consultations, to report abstraction, to recommending & saving a coded action plan for the patient, ready for a human doctor to greenlight. By doing this, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. It’s a win-win for patients and healthcare professionals.

We are pretty unique among health techs: we have both medical and engineering domain expertise - there are 4 doctors working full time at Anima, as well as 'pure' software engineers. I wrote the first backend in Node. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I have full stack domain knowledge and personal experience of the problem we are solving.

Like me, the whole Anima team have personal experience of the problem we are solving: we are building what we wished we had as doctors.

Do you want to save lives with every clinic you help to deploy Anima? Use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe.

Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon!

We are now used in 100s of GP practices across the country, serving close to 2 million patients. In addition to delighting users, our customer success team plays a pivotal role in product direction, and in deciding what we build next. At Anima, you will be conduits for users, ensuring we evolve Anima into the right personalised medicine platform. Enable our users to build the future of healthcare, and guide them to real behaviour change.

Our NPS is 87, and we have never churned a clinic. Our current sales team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people’s faces when we show them a demo of Anima, something that is truly a 10x generational leap.