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- Tasks: Provide top-notch IT support and resolve technical issues onsite.
- Company: Join a dynamic team in the vibrant Angel Lane area, focused on tech solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Make a real impact daily while working with cutting-edge technology and a supportive team.
- Qualifications: 5+ years of onsite support experience; ITIL V3 certification preferred.
- Other info: Ideal for tech enthusiasts eager to tackle challenges and enhance user experiences.
The predicted salary is between 30000 - 48000 £ per year.
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in the Angel Lane area. This position is ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely and professional resolution of support requests and incidents. You will serve as the primary onsite support contact and escalation point for issues beyond Tier 1 and 2 resolution.
Responsibilities:
- Provide support that consistently meets or exceeds customer expectations.
- Determine and recommend products or services that best fit customer needs.
- Identify, analyze, and repair product failures; order and replace parts as needed.
- Support and maintain user account information, including rights, security, and system groups.
- Receive and resolve issues from Tiers 1, 2, and 3, collaborating with resolver groups when necessary.
- Provide troubleshooting and problem resolution for network devices.
- Coordinate with third-party vendors to resolve hardware and software issues.
- Handle hardware or software issues requiring break-fix solutions onsite.
- Interface with hardware and software vendors for planning and resolution.
- Assist with installation of PCs, peripherals, and LAN equipment.
- Support security setup, file access, and administrative procedures during moves.
- Move workstations, peripherals, and telecommunications equipment as needed.
- Document changes to inventory, use, and configuration.
Requirements:
- ITIL V3 Foundation Certification (recommended).
- Microsoft Operating System / Office Certifications are a plus.
- Advanced MS Office 365 skills.
- Scripting and coding skills are advantageous.
- Ability to resolve basic hardware issues.
- Advanced user of iOS and Android devices.
- Basic networking skills.
- Knowledge of Active Directory and permissions.
- At least 5 years of onsite support experience.
- Equivalent education and related experience may also be considered.
- Team player with analytical thinking.
- Open, positive personality with stability and stress tolerance.
- Customer-oriented with strong interpersonal and communication skills.
- Ability to adapt to evolving technology environments and learn quickly.
- Capable of managing daily responsibilities and delivering specific outcomes.
- Relationship builder, comfortable with people, and capable of building trust.
Onsite IT Support employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Active Directory and MS Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past incidents you've resolved, particularly those that required collaboration with other teams or vendors. This will highlight your ability to handle complex issues effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your customer service approach, as this role requires a strong focus on meeting customer expectations. Think of specific instances where you went above and beyond to assist users, as this will resonate well with the hiring team.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Include specific examples of how you've resolved issues and supported users.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and detail how your skills align with the job requirements. Mention your experience with Microsoft Operating Systems, networking, and customer service.
Highlight Certifications: If you have ITIL V3 Foundation Certification or any Microsoft certifications, be sure to mention these prominently in your application. They can set you apart from other candidates.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical thinking and problem-solving abilities. Describe situations where you've successfully resolved complex IT issues.
How to prepare for a job interview at JR United Kingdom
✨Show Your Passion for IT Support
Make sure to express your enthusiasm for IT support during the interview. Share specific examples of how you've made a positive impact in previous roles, highlighting your proactive approach to resolving issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you successfully identified and resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Familiarise Yourself with Relevant Technologies
Brush up on the technologies mentioned in the job description, such as Microsoft Operating Systems, Office 365, and basic networking skills. Being able to speak confidently about these tools will show that you're well-prepared and knowledgeable.
✨Emphasise Your Customer Service Skills
Since this role involves direct interaction with users, highlight your strong interpersonal and communication skills. Share examples of how you've built trust and maintained positive relationships with customers in previous positions.
