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- Tasks: Manage IT services and equipment, handle ticket management, and perform hardware repairs.
- Company: Join a dynamic team focused on delivering top-notch IT support in Bristol.
- Benefits: Earn £18.51 per hour with potential for hybrid work and valuable experience.
- Why this job: Great opportunity to enhance your technical skills while making a real impact.
- Qualifications: Must have SC clearance, UK nationality, and 2 years of relevant experience.
- Other info: Join the out-of-hours rota and be part of a proactive team.
Field Service Technician £18.51 per hour, 2-month contract from March, Bristol, Hybrid
Summary of Responsibilities:
- Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
- Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
- Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
- Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
- Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
- Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.
Essential Requirements:
- Security Clearance: Must have or be able to obtain SC clearance.
- Nationality: Must be a UK National with a UK passport.
- Availability: Must join the out-of-hours (OOH) rota and standby.
- Driving Licence: Must have a full, clean driving licence.
- Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment.
- Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.
- Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support.
This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.
SC Cleared Field Service Engineer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Field Service Engineer
✨Tip Number 1
Make sure to highlight your experience in managing IT services and equipment. Be ready to discuss specific examples of how you've efficiently handled queue ticket management or asset management in previous roles.
✨Tip Number 2
Familiarise yourself with the requirements for SC clearance. If you already have it, be prepared to discuss the process you went through to obtain it, as this will show your understanding of the importance of security in this role.
✨Tip Number 3
Brush up on your technical skills, especially in diagnosing and repairing hardware. You might be asked to demonstrate your troubleshooting process, so think of a few complex repair scenarios you can share.
✨Tip Number 4
Show your proactive nature by preparing suggestions for service improvements based on your past experiences. This will demonstrate your commitment to enhancing service quality and your ability to think critically about operational efficiency.
We think you need these skills to ace SC Cleared Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT services and field service roles. Emphasise your technical skills, particularly in diagnosing and repairing hardware, as well as any experience with ticket management systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your experience with hardware repairs and asset management, and express your enthusiasm for the role and the company.
Highlight Security Clearance: Since SC clearance is essential for this position, clearly state your current status regarding security clearance in your application. If you do not have it yet, mention your willingness to obtain it.
Showcase Relevant Certifications: If you have any certifications related to HP or Dell support, make sure to include them in your application. If you are willing to undergo training, mention this as well to demonstrate your commitment to professional development.
How to prepare for a job interview at Hays
✨Know Your Technical Stuff
Make sure you brush up on your technical skills related to hardware repairs and troubleshooting. Be prepared to discuss specific experiences where you've diagnosed and fixed issues, as this will demonstrate your expertise in the field.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to explain how your previous experience aligns with tasks like queue ticket management and asset management, showcasing your ability to handle similar duties.
✨Highlight Your Proactivity
Since the role requires a proactive approach, think of examples where you've identified service improvements or resolved potential issues before they escalated. This will show that you're not just reactive but also forward-thinking.
✨Prepare for Security Clearance Questions
As SC clearance is essential, be ready to discuss your eligibility and any previous experience with security protocols. If you have any questions about the process, don’t hesitate to ask during the interview.
