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- Tasks: Be the go-to person for clients, solving problems and ensuring satisfaction.
- Company: Join Venn Group, a dynamic company focused on client relationships and growth.
- Benefits: Enjoy 33 days of holiday, hybrid working, and free eye tests.
- Why this job: Build strong client connections while developing your career in a supportive environment.
- Qualifications: Fluent in Polish with customer service experience; extra languages are a bonus.
- Other info: This is a permanent role based in Watford, offering a vibrant workplace culture.
The predicted salary is between 24000 - 30000 £ per year.
Permanent Vacancy – Account Coordinator (Polish)
Location: Watford, WD18 (Hybrid)
Duration: Permanent
Salary: from £28,000 to £30,000
Hours: Monday to Friday, 8am-4pm
The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.
Main duties:
- Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
- Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
- Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
- Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
- Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place.
- Understand internal departments, processes, and stakeholders, including Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
- Collaborate with Sales team to identify upsell opportunities and referrals while keeping customers satisfied and engaged with the current product portfolio.
- Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation.
Criteria:
- Fluent to a business proficiency, both written and spoken, in Polish.
- Experience in customer services or a client coordination role.
- It would be highly advantageous if candidates had additional language skills in either German, Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential.
The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator (Polish Speaking)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with clients more effectively and demonstrate your value during interviews.
✨Tip Number 2
Brush up on your Polish language skills, especially in a business context. Being able to communicate fluently will set you apart from other candidates and show your commitment to the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Account Coordinator role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in customer service or client coordination. Be ready to discuss how you've handled challenging situations and built strong client relationships.
We think you need these skills to ace Account Coordinator (Polish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client coordination. Emphasise your fluency in Polish and any additional languages you may speak, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build and maintain strong client relationships. Use specific examples from your past experiences to demonstrate how you've successfully managed client needs and resolved issues.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Account Coordinator role, such as communication, problem-solving, and the ability to work collaboratively with different departments. Mention any experience you have with upselling or managing client expectations.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in client-facing roles.
How to prepare for a job interview at Venn Group
✨Showcase Your Language Skills
Since the role requires fluency in Polish, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in Polish, so practice common phrases and industry-specific vocabulary.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service or client coordination roles. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Understand the Company’s Products
Familiarise yourself with the company’s products and services before the interview. This will allow you to discuss how you can help clients effectively and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle challenging customer requests or conflicts. Think of past experiences where you successfully navigated similar situations and be ready to share those stories.
