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- Tasks: Lead the resolution of complex telecom issues and manage critical incidents.
- Company: Join a forward-thinking telecom company focused on innovation and reliability.
- Benefits: Enjoy a great car scheme, 23+ days holiday, and healthcare cash plans.
- Why this job: Tackle exciting challenges while collaborating with talented teams and making a real impact.
- Qualifications: 5+ years in telecom support, with 2 years in a 3rd line role preferred.
- Other info: Opportunities for career growth and a supportive work culture await you!
The predicted salary is between 42000 - 84000 £ per year.
We’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions. You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role.
With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement.
The company offers a comprehensive benefits package including:
- Excellent company car scheme including electric cars with free charging at the office
- Opportunities to progress and grow your career
- 23 days holiday plus bank holidays, rising to 28 days after 5 years
- Stakeholder pension scheme & death in service benefit
- Agile Perks reward platform offering discounts and great deals
- Healthcare cash plan covering everyday expenses such as opticians, dentist, etc.
- Cycle to work scheme
- Volunteer Days
- Referral bonuses if you nominate a friend or a new customer
- Employee Assistance Programme – free advice on relationships, mental health, financial planning, and more
- Enhanced Maternity and Paternity scheme
3rd Line Support Engineer employer: Tamco Electrical Industries Australia Pty Ltd, Melbourne
Contact Detail:
Tamco Electrical Industries Australia Pty Ltd, Melbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific telecom technologies mentioned in the job description, such as VoIP, SIP, and PSTN. Being able to discuss these technologies confidently during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Prepare examples of complex technical challenges you've resolved in previous roles. Highlighting your problem-solving skills and how you implemented long-term solutions will show that you're capable of handling the responsibilities of a 3rd Line Support Engineer.
✨Tip Number 3
Research the company’s current projects and any recent developments in their telecom infrastructure. This knowledge will not only help you tailor your responses but also demonstrate your genuine interest in the company and its goals.
✨Tip Number 4
Network with professionals in the telecom industry, especially those who have experience in 3rd line support roles. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in telecom support, especially any roles that involved 3rd line support. Emphasise your knowledge of VoIP, SIP, PSTN, and mobile networks, as well as any specific projects you've led.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for this role. Mention your problem-solving skills and proactive approach to improvement, and provide examples of how you've successfully tackled complex telecom issues in the past.
Showcase Your Technical Skills: Include a section in your application that lists your technical skills related to telecom protocols and systems. This could be a bullet-point list or a brief paragraph that summarises your expertise.
Prepare for Potential Questions: Think about the types of technical challenges you might face in this role and prepare answers for potential interview questions. Be ready to discuss your experience with system upgrades, migrations, and incident management.
How to prepare for a job interview at Tamco Electrical Industries Australia Pty Ltd, Melbourne
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with telecom protocols and systems like VoIP, SIP, and PSTN. Highlight specific challenges you've faced in previous roles and how you resolved them, as this will demonstrate your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex technical issues. Practice articulating your thought process when diagnosing problems and implementing solutions, as this will showcase your analytical skills and proactive approach.
✨Emphasise Collaboration Skills
Since the role involves working with internal teams and external vendors, be ready to discuss your experience in collaborative projects. Share examples of how you’ve successfully led or contributed to team efforts in past positions.
✨Demonstrate Your Commitment to Continuous Improvement
Talk about any initiatives you've taken to enhance telecom infrastructure or processes in your previous roles. This shows that you are not only capable of managing current systems but also focused on long-term improvements.
