Senior Technical Support Manager

Are you an experienced Senior Technical Support Engineer with a background in Downstream Oil and Gas? Would you like to further develop your career in a world-leading energy technology business?

As a leader in the Downstream Oil and Gas market space, Baker Hughes offers opportunities to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.

The Senior Technical Support Staff Manager will be responsible for Post Sales support of customer issues. This can include repairs (both returns and field), technical support, or a field service or other service request. Focusing on our downstream products as a subject matter expert, you will visit a variety of customers across our ENSC region.

As a Senior Technical Support Manager, you will be responsible for:

• Providing technical support to key customer accounts as well as supporting the business development team in qualifying and developing new bids.
• Owning the resolution of post-sales technical customer issues. Level 1, 2, 3 Technical Support – Resolving post-sales Technical Issues.
• Working with diverse clients across the ENSC Region, following frameworks to get through the processes.
• Acting as Technical Authority for Downstream Chemicals in the ENSC region, reporting directly to the Service Delivery Technical Manager.
• Mentoring and developing junior team members, whilst training and developing the sales team's technical understanding.

To be successful in this role you will:

• Hold a Bachelor's degree from an accredited university or college in a relevant technical field.
• Have a well-developed understanding of Downstream Chemicals and Downstream Oil and Gas products.
• Possess considerable experience working within technical support, ideally with leadership experience.
• Be able to travel frequently to, and have experience with, customers based in Europe, the North Sea, and Caspian regions.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.