Field Application Specialist (Blood Science)

Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

You will join a nationwide team supporting our customers in providing their pathology services to patients. One of your main responsibilities will be for customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimise their performance and image.

Your Role:

• Working with the Technical Solution Centre, you will take ownership of customer applications calls, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficient, and productive manner.
• Configure systems; working with engineers and Sales you will configure systems and train customers, all with highest quality standards and meeting timelines.
• Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organise training if necessary.
• Contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.
• Assist the Sales team to complete demonstrations, product presentations and technical responses to tenders and attend Technical site meetings.
• You will utilise good judgement to decide when to instigate the escalation process in order to resolve a customer event. Work to deadlines in preparing information for management and colleagues when requested.
• Inform service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
• Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.

Your Expertise:

• A University Degree in Chemistry, Biomedical Sciences or equivalent in a relevant life science subject.
• Medical Laboratory experience in Immunochemistry or blood science.
• Dependability, capacity for teamwork, capability to come to decisions, organisational skills.
• Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels.
• Full UK driving licence.
• Fluency in English: written and spoken.
• Must be sensitive to diversity in culture, language-ability, economic and political constraints, customer expectations, regulatory requirements, etc.

Our Benefits:

• 26 days' holiday with the option to buy or sell an additional 5.
• Up to 10% employer pension contribution.
• Share and bonus scheme.
• Access to our flexible benefits from private medical insurance to dental cover.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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