Technical Support Manager

Vacancy Title: Technical Support Manager

Vacancy Location: UK

Engagement Type: Permanent, Full Time (office based / remote)

Your Company

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That\’s why the world\’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme.

Your New Role

Do you thrive on creating business opportunities by sharing your deep understanding of products? Are you a strategic thinker, a team player, and passionate about building strong relationships with customers? If so, Survitec has an exciting role for you as our new Technical Support Manager!
Reporting to the Customer Services Director, you will play a pivotal role in providing technical support to internal customer service teams and external customers. Your expertise in Fire products and services will enable you to deliver specialist product knowledge and training.

What You Can Expect from the Role

Key Responsibilities and accountabilities:

1. You will utilise a deep understanding of Survitec customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound customer solutions.
2. Builds and maintains excellent relationships with customers, representing them effectively in the product development process, ensuring planned product innovations remain relevant and attractive to specific target markets.
3. Supporting your sales colleagues to build and present bespoke solutions; builds core presentation materials and supplements these with deep product insight to ensure sales presentations to decision makers and influencers leverage product benefits. Asks relevant questions to identify and respond to areas requiring further information or explanation.
4. You will develop a personal network within the sales function and provide Sales colleagues with technical support for customer presentations, trade shows and other events promote Survitec and enhance its reputation.
5. You will be providing product knowledge training to customer service colleagues to increase technical knowledge and equip them to solve customer queries and problems. Acts as escalation point for complex issues and questions.
6. Providing a technical review of the customer order specification, defining the scope of the order, and ensuring accurate and appropriate costings and offer development.
7. Where appropriate you will engage with the system engineers to drive detailed proposals and specifications for project work.
8. Creates an environment where everyone in the team can live the Survitec Values.

Skills

Essential

1. Proven background in a Technical Marine Fire or Engineering role.
2. Educated to A Level standard or equivalent.
3. Exceptional ability to prioritise and manage multiple tasks effectively.
4. Strong customer relationship and internal stakeholder management capabilities.
5. A driven approach to achieving outcomes and meeting targets.
6. Willingness to travel as needed to fulfil role requirements.
7. A full UK driving license is essential.

Why work for us

1. 33 days holiday entitlement (including bank holidays).
2. Additional day off to celebrate your birthday.
3. Company Anniversary Holiday Benefit.
4. Excellent enhanced maternity & paternity package.
5. Cycle to Work Scheme.
6. Life Assurance.
7. Training & Professional Development.
8. Employee Assistance Programme.
9. Workplace Reward & Recognition scheme.

How to Apply

Please click the below Apply Now button.

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.

The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

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