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For Companies At a Glance
- Tasks: Lead technical support for customers and internal teams, ensuring product knowledge and training.
- Company: Survitec is the world's largest survival technology provider, protecting lives for over 166 years.
- Benefits: Enjoy 33 days holiday, birthday off, enhanced parental leave, and a cycle to work scheme.
- Why this job: Join a diverse team making a real impact in safety across various industries.
- Qualifications: A Level education or equivalent, with a background in Technical Marine Fire or Engineering.
- Other info: Remote work options available; interviews conducted via video call for safety.
The predicted salary is between 36000 - 60000 £ per year.
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That’s why the world’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme.
Your New Role
Do you thrive on creating business opportunities by sharing your deep understanding of products? Are you a strategic thinker, a team player, and passionate about building strong relationships with customers? If so, Survitec has an exciting role for you as our new Technical Support Manager!
Reporting to the Customer Services Director, you will play a pivotal role in providing technical support to internal customer service teams and external customers. Your expertise in Fire products and services will enable you to deliver specialist product knowledge and training.
What You Can Expect from the Role
- You will utilise a deep understanding of Survitec customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound customer solutions.
- Builds and maintains excellent relationships with customers, representing them effectively in the product development process, ensuring planned product innovations remain relevant and attractive to specific target markets.
- Supporting your sales colleagues to build and present bespoke solutions; builds core presentation materials and supplements these with deep product insight to ensure sales presentations to decision makers and influencers leverage product benefits.
- Asks relevant questions to identify and respond to areas requiring further information or explanation.
- You will develop a personal network within the sales function and provide Sales colleagues with technical support for customer presentations, trade shows and other events promote Survitec and enhance its reputation.
- You will be providing product knowledge training to customer service colleagues to increase technical knowledge and equip them to solve customer queries and problems. Acts as escalation point for complex issues and questions.
- Providing a technical review of the customer order specification, defining the scope of the order, and ensuring accurate and appropriate costings and offer development.
- Where appropriate you will engage with the system engineers to drive detailed proposals and specifications for project work.
- Creates an environment where everyone in the team can live the Survitec Values.
Skills
Essential- Proven background in a Technical Marine Fire or Engineering role.
- Educated to A Level standard or equivalent.
- Exceptional ability to prioritise and manage multiple tasks effectively.
- Strong customer relationship and internal stakeholder management capabilities.
- A driven approach to achieving outcomes and meeting targets.
- Willingness to travel as needed to fulfil role requirements.
- A full UK driving license is essential.
Why work for us
- 33 days holiday entitlement (including bank holidays).
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Excellent enhanced maternity & paternity package.
- Cycle to Work Scheme.
- Life Assurance.
- Training & Professional Development.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
How to Apply
Please click the below Apply Now button. If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com. The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
Technical Support Manager employer: Survitec Group Limited
Contact Detail:
Survitec Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Familiarise yourself with Survitec's product range, especially in the marine fire sector. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on LinkedIn to gain insights into the company culture and expectations for the Technical Support Manager role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved technical issues in previous roles. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Stay updated on industry trends and challenges in the marine fire safety sector. Being knowledgeable about current events and innovations will allow you to engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Manager position. Tailor your application to highlight how your skills and experiences align with what Survitec is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in technical marine fire or engineering roles. Provide specific examples of how you've successfully managed customer relationships and supported sales teams in the past.
Showcase Your Skills: Make sure to showcase your exceptional ability to prioritise tasks and manage multiple responsibilities. Use concrete examples to demonstrate your strong stakeholder management capabilities and your driven approach to achieving outcomes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the company. Mention your willingness to travel and your commitment to living the Survitec values, as these are important aspects of the job.
How to prepare for a job interview at Survitec Group Limited
✨Understand the Company and Its Products
Before your interview, take some time to research Survitec and its range of survival technology products. Familiarise yourself with their key markets, especially in marine fire and engineering, as this will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in detail. Highlight specific experiences where you've successfully provided technical support or training, particularly in relation to fire products. This will show that you have the necessary skills to excel as a Technical Support Manager.
✨Demonstrate Relationship-Building Skills
Since the role involves building strong relationships with customers and internal teams, think of examples from your past where you've successfully managed stakeholder relationships. Be ready to explain how you approach customer interactions and resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle complex customer queries or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
