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- Tasks: Lead technical support and development for Medequip Connect's services and infrastructure.
- Company: Medequip Connect empowers communities through innovative technology-enabled care solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology and passionate professionals.
- Qualifications: In-depth knowledge of databases, networks, and technology-enabled care systems required.
- Other info: Full UK Driving Licence needed; experience in service development is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Join us as our new Technical Support Manager at Medequip Connect and let us empower you to truly make a difference.
About the role
As the Technical Support Manager for Medequip Connect, you will be providing expert advice and support to help deliver the organisation's strategic objectives and the development and expansion of TEC services.
Your day-to-day responsibilities will include, but not be limited to:
- Oversee and support the development of Medequip Connect's technical infrastructure.
- Provide technical advice and guidance for key personnel across the services.
- Be Connect's key liaison with internal IT services and third-party platform suppliers.
- Lead on Medequip Connect business continuity planning.
- Oversee the development of the company's TEC product/solution range.
- Be a subject matter expert in TEC to support and develop systems.
- Technical lead for Medequip Connect's compliance with the TEC Services Association's (TSA) Quality Standards Framework (QSF).
- Ensure Medequip Connect manages its digital estate of devices/solutions deployed by monitoring and maintaining its use of Device Management Platforms (DMPs) and managing key links with suppliers and telephony partners.
- Support the Contact Centre with technical oversight, development of risk assessments, quality assurance, and improvements in documentation.
- Support Installation and Responder Teams to provide safe, compliant, and innovative services through developing protocols, guidance, risk assessments and competency frameworks.
- Work collaboratively with health & social care professionals and commissioners in the development of best practice for the future provision of TEC.
- Be the data protection lead for Connect.
Qualifications and experience required
- In-depth knowledge of databases and networks.
- Specialised knowledge of Technology Enabled care systems and products, and the ability to keep on top of developments and innovations in the field.
- Knowledge and understanding of telephony and digital technologies to take a leading role for the service.
- Good working knowledge and usage of all MS Office packages.
- Ability to complete complex TEC assessments and risk assessments.
- In-depth knowledge of telephony and omnichannel contact centre services.
- Experience of TEC services at an advanced level.
- Experience of service development and ability to apply project management principles to work effectively.
- Full UK Driving Licence.
- Knowledge and practical understanding of relevant data protection legislation, policy, and practice.
Technical Support Manager (TEC) employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager (TEC)
✨Tip Number 1
Familiarise yourself with the latest trends and innovations in Technology Enabled Care (TEC) systems. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the TEC field, especially those who have experience in technical support management. Attend relevant industry events or join online forums to build connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss your experience with compliance and quality standards, particularly the TSA Quality Standards Framework. Being able to articulate your understanding and past experiences will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully managed technical challenges in previous roles. This will highlight your ability to lead and support teams effectively in a technical environment.
We think you need these skills to ace Technical Support Manager (TEC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and management. Emphasise your knowledge of Technology Enabled Care systems and any relevant project management experience.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with Medequip Connect's objectives. Mention specific experiences that demonstrate your ability to oversee technical infrastructure and lead teams.
Showcase Relevant Skills: Clearly outline your in-depth knowledge of databases, networks, and telephony technologies. Provide examples of how you've successfully managed compliance with quality standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Manager.
How to prepare for a job interview at Hammonds Furniture Limited
✨Showcase Your Technical Expertise
As a Technical Support Manager, it's crucial to demonstrate your in-depth knowledge of databases, networks, and Technology Enabled Care systems. Be prepared to discuss specific technologies you've worked with and how you've applied your expertise to solve complex problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as managing compliance with the TEC Services Association's Quality Standards Framework. Think of examples from your past experience where you successfully navigated similar challenges.
✨Highlight Your Leadership Skills
This role involves overseeing teams and collaborating with various stakeholders. Be ready to share instances where you've led projects or teams, particularly in developing protocols or risk assessments, showcasing your ability to guide others effectively.
✨Understand the Company’s Vision
Familiarise yourself with Medequip Connect's strategic objectives and how the Technical Support Manager role contributes to them. Showing that you align with their mission will demonstrate your commitment and enthusiasm for the position.
