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- Tasks: Coordinate global client events and enhance connectivity across various business lines.
- Company: Join Citi, a leading global bank committed to client engagement and brand building.
- Benefits: Enjoy 27 annual leave days, a pension scheme, private medical cover, and a hybrid working model.
- Why this job: Be part of a dynamic team that shapes client experiences and strengthens the Citi brand.
- Qualifications: Strong communication skills, project management experience, and a degree or equivalent experience required.
- Other info: Travel is required for on-site client meetings; this role offers a chance to work with senior management.
The predicted salary is between 36000 - 60000 £ per year.
One of the key areas we connect with clients and further strengthen the Citi brand across our stakeholders is through strategic client events and conferences. The size of these varies from a select few strategic forums which are global, cross-business and highly visible, to smaller scaled regional events - all of which represent Citi and are part of the investment we make in client connectivity and brand building. We are seeking a Client Engagement Coordinator for global events to work across all business lines, including Client, Banking, Capital Markets and Advisory; Markets; Treasury and Trade Solutions; Securities Services; and Citi Commercial Bank. The Coordinator will be expected to work across these business lines to enhance client connectivity and support Citi's brand.
Responsibilities:
- Own and organize bilateral meetings across all strategic forums, including:
- Client prioritization and outreach for senior management attendees
- Acting as the liaison across all businesses
- Coordination of client lists, briefing documents and biographies
- On-site point of contact for client meetings (travel required)
- Ensuring compliance to all Citi meeting policies as it relates to gifts & entertainment
- Ensuring post event client meeting tracking in relevant system for each business, including:
- All client meetings entered onto business CRM calendar (ie, Velocity, Toolbox, etc.) for monitoring of high-profile events
- Coordination with various teams to collate attendee details
- Responsible for measurement, reporting and monitoring of key client activities and meetings
- Tracking meetings on, CRM, Velocity, etc.
- Coordination of monthly reviews and reporting
- Partnering with Finance to evaluate event effectiveness through evaluation of key performance indicators
Qualifications:
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to coordinate and build relationships across various levels and functions
- Experience in coordinating bilateral meetings and strategic events
- Understanding of key business clients and priorities
- Strong communication, organizational and interpersonal skills
- Project management skills
- Ability to work in a fast-paced, dynamic environment
- Understanding of risk and control functions and the impact on marketing engagement
- Experience of working with Government official protocols an advantage
Education:
- Bachelor's Degree/University degree or equivalent experience
Benefits:
- 27 Annual leave days plus all national bank holidays
- Non contributory Pension scheme
- Bupa Private Medical scheme
- Discretionary Market competitive bonus scheme.
- Hybrid Working model (dependent on role).
Client engagement coordinator (FTC) at Citi employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client engagement coordinator (FTC) at Citi
✨Tip Number 1
Familiarise yourself with Citi's brand and values. Understanding their approach to client engagement will help you align your communication style and demonstrate how you can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of Citi, especially those in client engagement roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of your experience in coordinating events and managing client relationships. Highlighting your project management skills and ability to work across different teams will be crucial in showcasing your fit for this role.
✨Tip Number 4
Stay updated on industry trends and challenges that affect Citi's business lines. Being knowledgeable about current events and how they impact client engagement will show your proactive approach and genuine interest in the role.
We think you need these skills to ace Client engagement coordinator (FTC) at Citi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client engagement and event coordination. Use specific examples that demonstrate your ability to manage bilateral meetings and strategic events, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Citi's needs. Mention your understanding of client priorities and your experience in building relationships across various levels, which is crucial for this position.
Showcase Communication Skills: Since clear communication is essential for this role, ensure that your application reflects your written communication skills. Use concise language and structure your application logically to make it easy for the hiring team to follow.
Highlight Project Management Experience: Citi values project management skills, so be sure to include any relevant experience you have in managing events or projects. Discuss how you have successfully coordinated multiple tasks and worked in fast-paced environments.
How to prepare for a job interview at Citi
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Client Engagement Coordinator. Familiarise yourself with the importance of client connectivity and how strategic events contribute to brand building at Citi.
✨Showcase Your Communication Skills
Since the role requires strong written and verbal communication skills, prepare examples from your past experiences where you successfully coordinated meetings or events. Be ready to demonstrate how you can effectively liaise across different business lines.
✨Highlight Project Management Experience
Discuss any relevant project management experience you have, especially in coordinating events or meetings. Be specific about the tools you used and how you ensured compliance with policies, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle fast-paced environments and manage multiple stakeholders. Think of situations where you had to prioritise tasks or resolve conflicts, and be ready to share those stories.
