Clinical Support Specialist | MedTech

Job Overview

Offices in Camberley – hybrid working available 1-3 days working in the office per week (flexible). Salary £30K maximum. Must be business fluent in French and Dutch.

Job Duties

• Handling a wide range of incoming enquiries from patients, medical professionals, and the public.
• Providing advice and guidance on how patients can access products either through the NHS or privately.
• Dealing with stock orders and supporting the sales team with order processing.
• General administrative duties and support with the internal CRM system.

The purpose of the role is to provide a high level of customer service and account administration. The successful candidate will engage with a high volume of internal and external stakeholders: as such, the role requires a high level of professionalism, attention to detail, organisation as well as a willingness to go above and beyond.

Company Overview

Our client is a leader in diabetes care technology with a glucose monitoring portfolio that aims to simplify and improve diabetes management globally. Since their inception, their goal has been to improve patient outcomes and empower their community to control their diabetes.

Job Responsibilities

• Set up and process new patient orders.
• Develop contacts with key procurement and Diabetes specialists.
• Provide effective account management and admin for all designated accounts.
• Work cross-functionally with TMs to communicate account updates and raise any issue.
• Regularly audit assigned accounts to ensure data and setup is accurate.
• Identify opportunities for improvement and implement processes for efficient workflow.
• Maintain agreed SLAs and drive customer service standards.

To Be Successful

• Essential that you speak French and Dutch, due to working in the following countries: Belgium, Luxembourg, and the Netherlands.
• Ability to build great relationships with multiple teams and patients.
• An empathetic approach to patients and customers.
• Experience in handling billing and invoice queries.
• A knowledge of the medical industry or knowledge of diabetes would be advantageous.
• Experience working with CRM and Microsoft applications.

How to Apply

If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please apply now via the website or contact Alice Smith on 01225 336 335 for more information.

Star People is the strategic recruitment and outsourced partner for pharma, medtech, and biotech. We are committed to equal employment opportunities and actively encourage applications from candidates of all backgrounds and experiences. We celebrate diversity and are dedicated to creating an inclusive environment for all candidates.

If you haven’t heard from us within 7 working days of submitting your application, please assume that you haven’t been successful on this occasion. We wish you the best of luck with your job search.

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