Digital Product Owner

time left to apply End Date: March 27, 2025 (9 days left to apply)

job requisition id JR100517

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

We are seeking an experienced and innovative, customer-centric Product Owner to drive the strategic development of our D2C insurance sales platform. The ideal candidate will be responsible for translating business strategy into actionable product requirements, managing the product backlog, and ensuring delivery of high-impact features that enhance customer experience and drive business growth.

You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. You’ll lead a squad of Developers whereby you’ll bring to life the vision, along with clear expectations.

You’ll be in charge of organising the squads, so we are primed to deliver against the business and customer requirements, running agile ceremonies.

You’ll work closely with the Product Manager and cross-divisionally with various stakeholders within the business, collaborating and learning from other POs within the respective Tribes.

Key Responsibilities

1. Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service.
2. Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations.
3. Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution.
4. Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features.
5. Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management.
6. Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation.

Knowledge and Expertise

Technical Skills:

• Understanding of web and mobile application development.
• Knowledge and use of data analytics and user experience (UX) principles.
• Some familiarity with insurance products, sales processes, and regulatory environments.

Soft Skills:

• Customer-centric mindset.
• Ability to work in a fast-paced, collaborative environment.
• Good presentation and storytelling skills.
• Adaptable and open to change.
• Strong negotiation and conflict resolution skills.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus.
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave.
• Training opportunities as well as clearly defined career progression.
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service.
• Attractive company pension scheme.
• Life assurance – employer funded cover of 4x basic salary.
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services.
• Salary Finance – access to savings and borrowing through payroll.
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles.
• Travel Loans – interest free loans to help spread the cost of annual travel tickets.
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000.
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes.
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues.
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers.

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General

For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You\’ll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We\’re transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we\’ll need a range of skills from all walks of life. Think you can help?

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