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- Tasks: Lead a team of Technicians to maximise workshop performance and customer satisfaction.
- Company: North Oxford Garage is part of the William Morgan Group, dedicated to exceptional automotive services.
- Benefits: Enjoy an OTE salary of £60,000pa, private healthcare, 33 days holiday, and more perks.
- Why this job: Join a dynamic team in a state-of-the-art workshop and make a real impact on customer service.
- Qualifications: Previous experience in the motor industry and strong organisational skills are essential.
- Other info: Training provided through in-house development and BMW courses to support your career growth.
The predicted salary is between 36000 - 60000 £ per year.
North Oxford Garage is looking for a Workshop Controller.
Your role
Alongside the Workshop Manager, you will have full responsibility for driving the performance of our team of Technicians and will be expected to manage workshop loading, utilisation, quality of work, efficiency, and productivity to ensure we maximise our labour sales targets. In addition, you will also be required to assist with customer road tests and provide technical customer support, so excellent communication skills and an unrivalled passion for delivering unprecedented levels of customer service to both external and internal customers will be key.
Our dealerships boast state-of-the-art facilities, equipment and technology in the workshop. If you believe you have the skills and experience for this demanding role, we would really love to hear from you.
Your profile
To be successful, previous experience within the motor industry in a similar role is essential as you will need to be skilled in all aspects of running a high volume, fast-paced prestige Workshop with a large team of Technicians. It is essential that you have previous experience within the automotive industry. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong technical background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Rewards
North Oxford Garage, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that. Join us in our mission to deliver outstanding automotive services, and you could benefit from an OTE salary of £60,000pa, your birthday off, a company vehicle, private healthcare, 33 days’ holiday (inclusive of bank holidays) rising to 35 with service, thousands of retailer discounts with Torque (our engagement hub), paid time off to volunteer, life insurance, a cycle to work scheme and much more.
Workshop Controller NEW employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller NEW
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you during interviews but also demonstrate your passion for the field, which is crucial for a Workshop Controller role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in workshop management. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved efficiency and productivity in previous roles. Being able to articulate your past successes will show that you can drive performance in the new position.
✨Tip Number 4
Research North Oxford Garage and the William Morgan Group thoroughly. Understanding their values, mission, and the specifics of their operations will allow you to tailor your approach and demonstrate genuine interest during the interview process.
We think you need these skills to ace Workshop Controller NEW
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Workshop Controller position. Highlight key skills such as team management, customer service, and technical knowledge that you possess.
Tailor Your CV: Customise your CV to reflect your experience in the automotive industry, particularly in roles similar to Workshop Controller. Emphasise your organisational skills, attention to detail, and any relevant technical background.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your ability to manage a team effectively. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at BMW Group Retail
✨Showcase Your Technical Knowledge
Make sure to highlight your technical background during the interview. Discuss any relevant experience you have in managing a workshop and how you've previously driven performance in a fast-paced environment.
✨Demonstrate Excellent Communication Skills
Since customer service is key for this role, prepare examples of how you've effectively communicated with both customers and team members in the past. This will show your ability to provide technical support and ensure high levels of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage workshop loading and efficiency. Think of specific scenarios where you successfully improved productivity or resolved issues within a team.
✨Research North Oxford Garage
Familiarise yourself with North Oxford Garage and its values. Understanding their commitment to customer service and employee development will help you align your answers with their mission and demonstrate your enthusiasm for the role.
