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- Tasks: Engage with customers to retain and service their needs through calls and relationship building.
- Company: Join Radius, a leader in sustainable mobility and technology solutions with a global presence.
- Benefits: Enjoy a modern office, free gym, training opportunities, 25 holiday days, and competitive pay.
- Why this job: Be part of a fast-growing, innovative company that values inclusivity and continuous improvement.
- Qualifications: Good communication skills and basic Microsoft Office knowledge; industry experience preferred but not essential.
- Other info: Open to diverse backgrounds; we encourage you to apply even if you don't meet all criteria.
The predicted salary is between 28800 - 43200 £ per year.
We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.
Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester. Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!
Job Purpose
The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current UK Fuels clients and looking to provide solutions for their needs. We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be:
- Making a high number of outbound telephone calls, looking to retain and service our customers.
- Maintaining a positive relationship between Radius and our customers.
- Answering questions about products or Radius as a business.
- Driving retention, taking on feedback and putting it into practice.
- Offering services based on customer requirements.
- Driving sales and upsell on Radius products and services.
What do we expect of you?
- Fuel account knowledge/experience in the industry is preferred.
- Good communication skills and telephone manner.
- Driven approach to meet and exceed expectations of customers.
- Basic understanding of Microsoft Office programmes e.g. Excel.
What can we offer you?
- With a generous incentive and benefit structure, it’s a great time to join Radius.
- Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables.
- Excellent training and coaching in a friendly and supportive team working environment.
- Fantastic opportunities for ongoing development and progression.
- Access to a free online physical and mental health platform.
- 25 holiday days per year, plus bank holidays.
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
Retentions Agent employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Agent
✨Tip Number 1
Familiarise yourself with the fuel card industry and Radius's specific offerings. Understanding their products and services will help you engage more effectively with potential customers during your calls.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with friends or family can help you become more comfortable and confident in handling customer queries and objections.
✨Tip Number 3
Research common retention strategies used in customer service roles. Being able to discuss these strategies during your interview will show that you're proactive and knowledgeable about the role.
✨Tip Number 4
Network with current or former employees of Radius on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Retentions Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retentions Agent at Radius. Familiarise yourself with their mission and values, as well as the specific skills they are looking for, such as communication skills and industry knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or sales, and showcase your ability to maintain positive relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your background aligns with Radius's mission and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Radius
✨Know Your Products
Familiarise yourself with Radius's products and services. Understanding what you will be discussing with customers can help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since the role involves a lot of outbound calls, practice your telephone manner. Be clear, friendly, and engaging. This will help you build rapport with potential customers during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This shows that you can think on your feet and are dedicated to customer satisfaction, which is crucial for a Retentions Agent.
✨Express Your Drive for Improvement
Radius values continuous improvement, so be ready to discuss how you have contributed to enhancing processes or customer experiences in previous roles. This will align with their mission and show your proactive attitude.
