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- Tasks: Support clients through onboarding and optimise systems for their needs.
- Company: Join The Access Group, a leading provider of business management software.
- Benefits: Enjoy hybrid working, 25 days holiday, and a charity day to support your cause.
- Why this job: Be part of a vibrant team that values diversity and personal growth.
- Qualifications: Experience in hospitality and familiarity with Table Management Systems is preferred.
- Other info: We welcome applicants from all backgrounds, even if your experience doesn't match perfectly.
The predicted salary is between 28800 - 43200 £ per year.
Position: Customer Support and Success Consultant
Type: FTC to March 2026
Location: Glasgow - Hybrid
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.
What does Access offer you?
We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you:
As part of our Hospitality Division, the Customer Support and Success Consultant will look after a portfolio of clients throughout their full lifecycle ensuring successful onboarding as well as optimising systems to meet their business needs.
Day-to-day, you will:
- Tailor system setup to reflect the complexities of individual venues
- Arrange and conduct successful training sessions
- Import data (bookings and databases) and help venues start taking online reservations
- Set up customer add ons and integrations
- Update and maintain CRM and other relevant tracking methods
- Develop and nurture relationships with our customers throughout their full journey from onboarding to renewal
Your skills and experiences might also include:
- Experience in using a Table Management System (ResDiary, Collins or similar) and CRM tools
- Customer facing experience in hospitality environment at management/senior operations level
- Great organisational skills, prioritization and timekeeping
- Strong communication skills, confident in front of customers and able to empathise with frustrations of system users
About The Access Group:
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.
Customer Support and Success Consultant employer: Coins Global
Contact Detail:
Coins Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Success Consultant
✨Tip Number 1
Familiarise yourself with the specific Table Management Systems mentioned in the job description, like ResDiary or Collins. Having hands-on experience or even a basic understanding of these systems can set you apart during interviews.
✨Tip Number 2
Showcase your customer-facing experience by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss how you empathised with customers and resolved their issues effectively.
✨Tip Number 3
Highlight your organisational skills by discussing any tools or methods you use to manage your time and tasks. This role requires strong prioritisation, so be prepared to share how you handle multiple responsibilities.
✨Tip Number 4
Research The Access Group and its values thoroughly. Understanding their commitment to inclusivity and employee development will help you align your answers with their company culture during the interview process.
We think you need these skills to ace Customer Support and Success Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Support and Success Consultant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any customer-facing experience, particularly in a hospitality environment. Mention specific tools you have used, such as Table Management Systems or CRM tools, to demonstrate your familiarity with the industry.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with customers in the past. This could include training sessions you've conducted or how you've resolved customer frustrations.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values, such as 'Love Work. Love Life. Be You.', to connect your personal beliefs and experiences with their mission. This shows genuine interest in the company culture.
How to prepare for a job interview at Coins Global
✨Understand the Company Culture
Before your interview, take some time to research Access Group's values and culture. They emphasise a welcoming and inclusive environment, so be prepared to discuss how you align with their motto of 'Love Work. Love Life. Be You.'
✨Showcase Your Customer-Facing Experience
As a Customer Support and Success Consultant, your ability to empathise with customers is crucial. Prepare examples from your previous roles in hospitality where you successfully managed customer frustrations or enhanced their experience.
✨Demonstrate Technical Proficiency
Familiarise yourself with Table Management Systems and CRM tools mentioned in the job description. Be ready to discuss your experience with these systems and how you've used them to optimise processes in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various customer scenarios. Think of specific situations where you tailored solutions to meet client needs and how you ensured successful onboarding.
