First Charge Mortgage Adviser

MUST BE ABLE TO COMMUTE TO HORWICH, BOLTON AS THIS IS AN OFFICE BASED ROLE

Are you ready to take your career to the next level with a thriving company experiencing continuous growth? We\’re seeking a First Charge Mortgage Adviser to join our team.

If you thrive in a dynamic office environment and have a passion for delivering exceptional customer service, we want to hear from you! This is an office-based role, and you must be able to commute to be considered. Please only apply if you have a full UK working visa.

Salary & Benefits that Match Your Ambition:

• Salary: Enjoy a starting salary of £25,500, rising up to £40,000, OTE in the first year of £35,000, uncapped bonus up to £60,000 OTE
• Get Qualified: We\’ll fund all Certificate in Mortgage Advice and Practice (CeMap) qualifications, giving expert support and guidance along the way.
• Flexible Hours: Embrace work-life balance with our shift-based schedule, spanning 40 hours per week.
• Generous perks: From rising holiday entitlement to private healthcare with Vitality Health, we\’ve got you covered. Plus, enjoy perks like your birthday off, \’Freebie Fridays\’ and much more!

A day in the life:

As a First Charge Mortgage Adviser, you\’ll play a pivotal role in providing top-notch service to our valued customers. Collaborating with industry experts, you\’ll build meaningful relationships and contribute to our shared mission of financial empowerment.

You’ll be an enthusiastic and driven individual, with high attention to detail and great people skills.

Your responsibilities will include:

• Engaging with the New Business team to take qualified leads.
• Skilfully navigating the financial landscape of your customers to source the most suitable products tailored to requirements.
• Maintaining thorough knowledge and understanding of lender criteria, to ensure precise suitability.
• Delivering impactful sales calls, providing well-researched recommendations rooted in comprehensive product knowledge.
• Collaborating closely with lenders to facilitate smooth case processing.
• Working in tandem with Fluent\’s Case Management team to work cases towards successful completion.
• Proactively following up on leads and diligently chasing cases for updates.
• Achieving minimum targets with meticulous care and attention.
• Upholding personal performance standards of excellence.
• Staying abreast of evolving FCA requirements and industry changes.
• Fulfilling CPD requirements to maintain professional competence.
• Adhering to company compliance protocols, promptly addressing feedback and implementing necessary actions.
• Promoting best advice and setting a stellar example in customer care.
• Championing the Fluent brand and upholding best practices consistently.

This list represents the core responsibilities, yet our team members are encouraged to embrace additional duties and tasks as directed by management.

About Fluent Money:

At Fluent Money, we\’re more than just a financial services company—we\’re industry leaders committed to integrity, professionalism, and unparalleled customer satisfaction. Not only are we the biggest Second Charge Mortgage Broker in the UK, we also specialise in First Charge Mortgages, Equity Release, Insurance and Bridging Loans. As part of the Mortgage Advice Bureau (MAB) family since 2022, we\’re dedicated to excellence in everything we do.

Join us and become part of a culture that values teamwork, innovation, and job satisfaction, where we empower our employees to take ownership of their work and provide them with the necessary tools and resources to excel in their roles.

Our forward-thinking approach and cutting-edge technology enable us to offer seamless and personalised financial solutions, setting new standards for excellence in our industry.

Role requirements:

• Proven experience of working successfully to sales targets.
• Current or recent experience of an outbound call environment.
• Ability to respond quickly to training and adapt to changes within the industry.
• Proven experience in outbound sales, objection handling.
• Able to carry out processes in a compliant manner.
• Able to demonstrate achievements against a wide range of competencies.
• Experience in a busy sales environment.
• Current or recent experience in a regulated finance company.
• Experience of broking/lending in the first charge market.
• Strong IT skills including the use of the full Microsoft package.
• Experience of working successfully in a team and also individually.
• CeMap Level 1 (working towards Full CeMap).
• Experience of using bespoke software.

All the perks!

• Rising holiday entitlement up to a maximum of 30 days (excluding bank holidays).
• Your birthday off work.
• Private Healthcare with Vitality Health.
• Death in service cover.
• 12 flexible WFH days per year.
• Fee-free Fluent products for your friends and family.
• Regular social and charity events.
• Onsite food provision and restaurant facilities.
• ‘Freebie Fridays’ on the first Friday of every month.
• Cycle to work scheme.
• Access to stimulating training & development.
• In-house leadership academy for future leaders.
• Great location close to transport links.
• Free parking onsite.

Fluent Money Group are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or separate, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, origin, association, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, or any other status protected under the Equality Act 2010.

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