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For Companies At a Glance
- Tasks: Welcome guests, perform audits, manage check-ins/outs, and handle inquiries.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy exclusive perks, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests and the planet.
- Qualifications: Strong communication skills, attention to detail, and previous experience preferred.
- Other info: Fluency in English is essential; additional languages are a bonus.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist.
Key Responsibilities:
- Welcome guests with professionalism and warmth.
- Perform end-of-day auditing and reporting tasks.
- Process guest check-ins/outs and handle payments accurately.
- Answer calls, manage wake-up requests, and handle guest inquiries.
- Maintain lobby security, guest records, and manage lost property.
- Coordinate with housekeeping and other departments.
- Address guest complaints promptly and professionally.
- Ensure all systems and procedures are followed according to hotel standards.
Qualifications
What We're Looking For:
- Excellent communication and customer service skills.
- Attention to detail with strong organizational abilities.
- Previous front office or night audit experience is a plus.
- Ability to work independently and solve problems under pressure.
- Flexible and committed to delivering great service overnight.
Additional Information
- Experience is an asset
- Fluency in English
- Additional languages are a plus.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Shift Auditor employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Auditor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Shift Auditor. Understanding the nuances of end-of-day auditing and guest check-in processes will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires excellent communication, be prepared to share examples of how you've successfully handled guest inquiries or complaints in the past.
✨Tip Number 3
Network with current or former employees of Accor. They can provide insights into the company culture and what it means to be a 'Heartist', which can give you an edge in understanding their expectations.
✨Tip Number 4
Prepare for situational questions that may arise during interviews. Think about how you would handle various scenarios, such as managing guest complaints or coordinating with other departments under pressure.
We think you need these skills to ace Night Shift Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Night Shift Auditor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or front office roles. Emphasise any night audit experience and showcase your attention to detail and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and how you embody the values of being a 'Heartist'. Mention specific examples of how you've provided excellent customer service and handled challenges in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Shift Auditor role.
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. During the interview, share your experiences that highlight your love for customer service and how you create memorable experiences for guests.
✨Demonstrate Attention to Detail
As a Night Shift Auditor, attention to detail is crucial. Be prepared to discuss specific examples from your past roles where your organisational skills made a difference, especially in auditing or reporting tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to handle guest complaints or manage unexpected situations, and explain how you resolved them effectively.
✨Highlight Your Flexibility and Independence
Working night shifts requires a unique set of skills. Emphasise your ability to work independently and your commitment to providing excellent service during unconventional hours. Share any relevant experiences that showcase your adaptability.
