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- Tasks: Help create safe neighbourhoods by tackling anti-social behaviour and supporting tenants.
- Company: Join a social business dedicated to providing affordable housing and community support.
- Benefits: Enjoy 27 days holiday, flexible working, and a generous pension contribution.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a full driving licence required.
- Other info: Open to diverse applicants, including those under 30 and from the LGBTQIA+ community.
The predicted salary is between 33075 - 36750 £ per year.
Based in Broxbourne, Hertfordshire
1 x Permanent Contract
1 x 6-month FTC
Salary: £33,075 - £36,750
We have an exciting opportunity for two Housing and Neighbourhood Advisors to join us on a full-time basis, working 37 hours per week. One position is permanent and one is a six month fixed term position.
In this full-time role, you’ll take ownership of your area, tackling anti-social behaviour and tenancy matters with confidence and care. Collaborating with partners, customers, and colleagues, you’ll create safe, thriving neighbourhoods, while ensuring our customers receive the support they need. From managing housing processes end-to-end to preparing complex court documents and representing us in legal proceedings, you’ll bring expertise and dedication to every aspect of your work.
We’re looking for someone with:
- Experience in a customer service or customer-facing role.
- Verbal and written communication skills.
- The ability to work independently and as part of a team.
- A commitment to providing excellent customer service.
- Good IT skills.
- A full driving licence and access to a car.
We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including:
- Salary of £33,075 - £36,750 per annum
- 27 days’ holiday per year plus bank holidays
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private health insurance
- Flexible and hybrid working
- Enhanced family leave
- Range of special leave arrangements
- Car loans, cycle-to-work, and electric lease car scheme
The closing date for this role is 26th January 2025.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Neighbourhood Advisor, Housing Officer, Tenancy Advisor, Tenancy Officer, or Housing Advisor.
All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+, and people under age 30.
So, if you want to become a Housing and Neighbourhood Advisor, please apply via the button shown.
Housing and Neighbourhood Advisor x 2 employer: Vitality In Action Foundation
Contact Detail:
Vitality In Action Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Neighbourhood Advisor x 2
✨Tip Number 1
Familiarise yourself with the local housing issues in Broxbourne and Hertfordshire. Understanding the specific challenges faced by the community will help you demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing and neighbourhood services. This can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled customer service challenges. Highlighting your problem-solving skills and ability to work independently will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with ours can make a strong impression, showing that you're not just looking for a job, but are genuinely interested in contributing to our goals.
We think you need these skills to ace Housing and Neighbourhood Advisor x 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or customer-facing roles. Emphasise your communication skills and any previous work that involved tackling anti-social behaviour or tenancy matters.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating safe, thriving neighbourhoods. Mention specific examples of how you've provided excellent customer service and worked collaboratively with others.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience you have with managing housing processes or preparing legal documents. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vitality In Action Foundation
✨Showcase Your Customer Service Skills
As a Housing and Neighbourhood Advisor, you'll be dealing with various customers. Be prepared to share specific examples from your past roles that demonstrate your ability to provide excellent customer service and handle challenging situations.
✨Demonstrate Your Communication Abilities
Strong verbal and written communication skills are crucial for this role. During the interview, articulate your thoughts clearly and consider preparing a brief written response to a hypothetical scenario related to tenancy matters to showcase your writing skills.
✨Highlight Your Teamwork Experience
Collaboration is key in this position. Be ready to discuss instances where you've successfully worked as part of a team, particularly in resolving issues or achieving common goals. This will show your potential employer that you can work well with others.
✨Prepare for Legal and Housing Process Questions
Since the role involves managing housing processes and preparing court documents, brush up on relevant laws and procedures. Be ready to answer questions about your understanding of these processes and how you would approach them in real-life scenarios.
