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For Companies At a Glance
- Tasks: Lead the overnight front desk team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Fairmont Dallas, a prestigious hotel in the vibrant Arts District with a rich history.
- Benefits: Enjoy paid time off, medical benefits, employee discounts, and career development opportunities.
- Why this job: Be part of a dynamic team, enhance your hospitality skills, and make lasting memories for guests.
- Qualifications: High school diploma required; previous front office experience in a luxury hotel is preferred.
- Other info: Flexible shifts and opportunities for growth within a global hospitality brand.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled in-house group activities, locations and times and group resumes.
- all hotel and departmental policies and procedures.
Qualifications
- High school graduate or equivalent vocational training certificate.
- Previous experience in Front Office in similar role, preferably a 4-5 Star/Diamond style hotel.
- Fluency in English required, both verbal and non-verbal.
- Fluency in a second language an asset.
- Computer literate and experience with front office applications an asset.
- Compute basic arithmetic.
- Ability to suggestively sell.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Prioritise and organise.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follow directions thoroughly.
- Understand guest’s needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Ascertain departmental training needs and provide such training.
- Input and access information in the property management system/computers/point of sales system.
PHYSICAL ABILITIES
- Exert physical effort in carrying (up to 20lbs).
- Endure various physical movements throughout the work areas.
- Reach 1-2 feet.
- Remain in stationary position for 6-8 hours throughout work shift.
- Pull or push trolleys (up to 100lbs).
- Occasional use of ramps and stairs.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
Additional Information
- Paid time off.
- Medical, Dental and Vision Insurance, 401K.
- Complimentary Shift Meal.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
- Career development opportunities with national and international promotion opportunities.
- Eligible performance based bonus.
Front Desk Supervisor (Overnight Shift) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor (Overnight Shift)
✨Tip Number 1
Familiarise yourself with Fairmont Dallas and its offerings. Knowing the hotel’s features, services, and current promotions will help you stand out during interviews, as it shows your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills, especially in English and any additional languages you may speak. As a Front Desk Supervisor, you'll need to interact with guests from diverse backgrounds, so being articulate and friendly is key.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've handled guest complaints or difficult situations in the past. This will show that you can remain calm under pressure and resolve issues effectively.
✨Tip Number 4
Network with current or former employees of Fairmont Dallas if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Front Desk Supervisor (Overnight Shift)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Desk Supervisor. Familiarise yourself with the job description and think about how your experience aligns with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in front office operations, guest relations, and team management. Use specific examples from your past roles that demonstrate your ability to handle the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Fairmont Dallas brand. Mention specific skills that make you a great fit for the overnight shift and how you can contribute to maintaining high guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you have a solid understanding of Fairmont Dallas, including its services, room types, and amenities. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Guest-Centric Attitude
As a Front Desk Supervisor, you'll need to prioritise guest satisfaction. Prepare examples from your past experiences where you've successfully resolved guest complaints or enhanced their stay, showcasing your ability to anticipate needs and provide excellent service.
✨Showcase Leadership Skills
This role involves supervising staff, so be ready to discuss your leadership style. Share instances where you've effectively managed a team, coordinated tasks, or conducted training sessions, highlighting your ability to foster a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific scenarios you might face as a Front Desk Supervisor and how you would address them, demonstrating your clear thinking and judgement.
