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For Companies At a Glance
- Tasks: Engage with customers, track product performance, and resolve supply chain issues.
- Company: Join one of the UK's favourite craft beer breweries and make an impact.
- Benefits: Enjoy a hybrid work model with 3 days in the office and great perks.
- Why this job: Be part of a dynamic team influencing the craft beer market and building strong relationships.
- Qualifications: Experience in supply chain or customer service is essential; passion for craft beer is a plus.
- Other info: Work with major UK retailers and enhance your career in a vibrant industry.
The predicted salary is between 28800 - 43200 £ per year.
You will work cross-functionally with the commercial team whilst utilising your valuable supply chain and operational experience by tracking, monitoring & assessing key product performance metrics. Deliver this data to internal stakeholders & suppliers to help drive the direction of the product portfolio.
You’ll be the customer’s point of contact for the supply chain. Listen to concerns, take feedback & resolve product-related issues for customers all in aid of maintaining the client’s rock-solid relationship with the off-trade market. They count most of the largest UK Retailers as customers, so you will be working with some titans of the UK retail industry.
Utilise the information taken from customer meets and calls to manage inventory levels accordingly across suppliers.
Hybrid role – 3 days in office, based out of North London.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service, Quality Assurance, and Supply Chain
Industries: Food and Beverage Services
Customer Care Operations Specialist employer: Consumer Hub
Contact Detail:
Consumer Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operations Specialist
✨Tip Number 1
Familiarise yourself with the craft beer industry and the specific brewery's products. Understanding their offerings and unique selling points will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the supply chain and customer care sectors, especially those who have experience in the food and beverage industry. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your experience with key performance metrics and how you've used data to drive decisions in previous roles. Be ready to provide specific examples that showcase your analytical skills and operational expertise.
✨Tip Number 4
Research the largest UK retailers that the brewery works with. Understanding their business models and customer expectations can give you an edge in discussions about maintaining strong relationships and resolving product-related issues.
We think you need these skills to ace Customer Care Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Care Operations Specialist position. Highlight key skills such as supply chain experience and customer service expertise in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer care and operations. Use specific examples that demonstrate your ability to track metrics, resolve issues, and work cross-functionally with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food and beverage industry and your understanding of the craft beer market. Mention how your skills align with the company's goals and how you can contribute to maintaining strong relationships with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Consumer Hub
✨Know Your Metrics
Familiarise yourself with key product performance metrics relevant to the role. Be prepared to discuss how you have tracked and assessed these metrics in previous positions, as this will demonstrate your operational experience.
✨Understand the Supply Chain
Brush up on your supply chain knowledge, especially in relation to the food and beverage industry. Be ready to explain how you can effectively manage inventory levels and resolve product-related issues, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
As the point of contact for customers, strong communication is essential. Prepare examples of how you've listened to customer concerns and provided feedback to internal stakeholders, highlighting your ability to maintain solid relationships.
✨Research the Company
Take some time to learn about the brewery and its position in the UK craft beer market. Understanding their values and products will help you align your answers with their goals and show genuine interest in the role.
