Customer Care Operations Specialist

You’re in luck! Whet your appetite for a new role with our client\’s Customer Care Operations Specialist role. Establish yourself as an influential member of off-trade ops for one of the UK’s most loved craft beer breweries.

You will work cross-functionally with the commercial team whilst utilising your valuable supply chain and operational experience by tracking, monitoring & assessing key product performance metrics. Deliver this data to internal stakeholders & suppliers to help drive the direction of the product portfolio.

You’ll be the customer\’s point of contact for the supply chain. Listen to concerns, take feedback & resolve product-related issues for customers all in aid of maintaining the client\’s rock-solid relationship with the off-trade market. They count most of the largest UK Retailers as customers, so you will be working with some titans of the UK retail industry.

Utilise the information taken from customer meets and calls to manage inventory levels accordingly across suppliers.

Hybrid role – 3 days in office, based out of North London.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Quality Assurance, and Supply Chain
• Industries: Food and Beverage Services

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