Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries about billing, service changes, and complaints.
- Company: Join a dynamic team in the fast-paced telecommunications industry.
- Benefits: Enjoy flexible working options and a supportive work culture.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Opportunity to develop skills in a thriving industry.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a proactive and customer-focused Customer Care Advisor to join our team in the telecommunications industry. This role is primarily responsible for handling customer service inquiries, with a focus on non-technical aspects such as billing, service changes, complaints and contract amendments. The ideal candidate will excel at providing outstanding customer service, maintaining accuracy, and ensuring a seamless customer experience.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone and email, addressing a wide range of issues including billing, service changes, and general account management.
- Billing Enquiries: Resolve customer questions related to billing, payments, and charges, ensuring clear and accurate communication.
- Service Modifications: Process requests for service changes, including upgrades, downgrades, site moves, and cancellations, accurately amending contracts and updating customer records.
- Complaint Handling: Manage and resolve customer complaints with professionalism and empathy, ensuring that issues are resolved satisfactorily and in accordance with company policies.
- Customer Verification: Conduct necessary checks to verify customer information and update contact details as required.
- Quality Assurance: Maintaining a high level of quality in every customer interaction, striving to exceed customer expectations and deliver a positive experience.
- Needs Assessment and Resolution: Understand customer needs and provide appropriate solutions, ensuring customer satisfaction and loyalty.
- Relationship Management: Build and maintain strong relationships with customers and colleagues, fostering a collaborative and supportive work environment.
- Performance Targets: Work towards both departmental and individual targets, consistently meeting or exceeding performance metrics.
Customer Service Advisor employer: M247 Ltd
Contact Detail:
M247 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios in the telecommunications industry. Understanding typical billing issues and service changes will help you respond confidently during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing different customer interactions can prepare you to demonstrate empathy and professionalism when discussing your approach in interviews.
✨Tip Number 3
Research StudySmarter's values and customer service philosophy. Being able to align your answers with our company culture during the interview will show that you're a great fit for the team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. These real-life stories will make your application stand out and demonstrate your capability.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in handling inquiries related to billing and complaints. Use specific examples that demonstrate your ability to provide outstanding customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your proactive approach and how you can contribute to maintaining high-quality interactions with customers.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and empathy. These are crucial for a Customer Service Advisor role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at M247 Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your ability to empathise with customers and resolve issues effectively, as this is crucial for the role.
✨Understand the Company and Industry
Research the telecommunications industry and the specific company you're interviewing with. Familiarise yourself with their services, values, and any recent news to demonstrate your genuine interest and knowledge during the interview.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are attentive, which is essential for a Customer Service Advisor.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role, such as handling billing inquiries or service changes. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills.
