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- Tasks: Coordinate tenancy changes, manage billing, and resolve account issues in a dynamic team.
- Company: Join a global company with offices in the UK, US, and Australia, focused on innovation.
- Benefits: Enjoy flexible working options, including remote work for up to 30 days a year.
- Why this job: Be part of a diverse team making a global impact while developing your skills.
- Qualifications: Analytical mindset and problem-solving skills; quick learner of new processes.
- Other info: Hybrid working model: 2 days in the office, 3 days remote; supportive recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Do you have administration experience in an office environment? Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us!
How will I spend my time in this role?
- Generation of accurate and correct statements by validating and working within Industry processes;
- Ensure the timely billing of customer accounts;
- End to end processing of an account through to successful resolution;
- Logically understanding the reasons for failures and identifying solutions;
- Handle issues distributed by the Business by working exceptions;
- Utilize a variety of systems to provide information and help to deliver a one-stop resolution to queries;
- Ability to resolve normal and more complex billing issues;
- Helping other areas of the business on an ad hoc basis and as requested by your Line Manager.
What skills/experience do I need to be successful?
- Analytical and problem-solving skills and ability to learn new processes quickly;
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
Change of Tenancy Coordinator 6 month FTC employer: SmartestEnergy Business Limited
Contact Detail:
SmartestEnergy Business Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change of Tenancy Coordinator 6 month FTC
✨Tip Number 1
Familiarise yourself with the specific processes and systems used in tenancy coordination. Understanding the industry standards and common billing issues will give you an edge during interviews.
✨Tip Number 2
Showcase your analytical and problem-solving skills by preparing examples from your past experiences. Be ready to discuss how you've successfully resolved complex issues in previous roles.
✨Tip Number 3
Research our company culture and values, especially around diversity and inclusion. Being able to articulate how you align with these values can set you apart from other candidates.
✨Tip Number 4
Prepare for the video interview by ensuring you have a quiet, professional-looking space. Practise answering common interview questions related to teamwork and adaptability, as these are key in a collaborative environment.
We think you need these skills to ace Change of Tenancy Coordinator 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience and skills that align with the Change of Tenancy Coordinator role. Emphasise your analytical and problem-solving abilities, as well as any experience with billing or customer accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and ability to learn new processes quickly. Provide examples of how you've successfully resolved complex issues in past roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at SmartestEnergy Business Limited
✨Showcase Your Analytical Skills
Since the role requires strong analytical and problem-solving skills, be prepared to discuss specific examples from your past experience where you successfully resolved complex issues. Highlight how you approached these challenges logically and what solutions you implemented.
✨Familiarise Yourself with Industry Processes
Understanding the industry processes related to billing and account management is crucial. Research common practices in tenancy coordination and be ready to discuss how you can apply this knowledge to ensure accurate statements and timely billing.
✨Demonstrate Adaptability
The ability to learn new processes quickly is essential for this role. Prepare to share instances where you adapted to new systems or procedures in previous jobs, showcasing your flexibility and willingness to grow within a team.
✨Emphasise Team Collaboration
This position involves working closely with various teams. Be ready to talk about your experience in collaborative environments, how you contribute to team success, and any examples of how you've helped colleagues resolve issues in the past.
