Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create an amazing cinema experience and manage daily operations.
- Company: Join a dynamic cinema environment focused on delivering the best movie-watching experience.
- Benefits: Potential for permanent role, flexible hours, and opportunities for personal development.
- Why this job: Be part of a fun, customer-focused team that values your input and growth.
- Qualifications: No specific qualifications required; just bring your passion for teamwork and customer service.
- Other info: This is a secondment role until December 2024 with potential for extension.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Team Leader to join us on a secondment basis until December 2024. At the end of this period, there may be the opportunity for this to become a permanent role.
As a Team Leader you will:
- Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of ‘The Best Place To Watch A Movie’.
- Be the first escalation point for any customer interactions.
- Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.
- Support the management team in the delivery of the business KPIs and strategy objectives.
- Ensure a front of house presence at all times.
- Maintain regular and effective communication links with the Management Team and Team Members.
- Participate in Management and Team meetings as required.
- Undertake management opening and closing responsibilities and duties as required.
- Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.
- Support with the induction and recruitment process of new staff.
- Assist in the development and delivery of Team member meetings (as required).
- Effectively organise resources to deliver the operational requirements of the cinema.
- Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience.
- Ensure that our brand standards and reputation are maintained.
- Maintain and build awareness of film product, promotions, etc.
- Monitor customer feedback and communicate to the Management Team.
- Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.
- Ensure staff scheduling is managed accordingly to meet the demands of the business.
- Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines.
- Mitigate incident risk by ensuring safety and security measures are implemented.
- Ensure all relevant licensing, legislative and business compliance is adhered to.
- Ensure Team Members are aware of relevant business information to meet business needs, operate effectively and efficiently, and maximise sales opportunities (up-selling, incentives, etc.).
- Develop, support and understand back of house operations to deliver the business objectives (as and when required).
Plymouth - Team Leader (Secondment) employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plymouth - Team Leader (Secondment)
✨Tip Number 1
Familiarise yourself with our brand and the specific customer experience we aim to deliver. Understanding 'The Best Place To Watch A Movie' concept will help you articulate how you can contribute to this vision during your interactions with us.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to coaching and mentoring, as well as how you handle customer escalations effectively.
✨Tip Number 3
Engage with our current team members or management if possible. This can provide you with insights into the company culture and operational challenges, which you can reference in discussions to demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you would maintain high standards of health and safety within the cinema. Being knowledgeable about relevant policies and demonstrating a proactive approach to safety will set you apart as a candidate.
We think you need these skills to ace Plymouth - Team Leader (Secondment)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Use specific examples that demonstrate your ability to lead a team and improve customer experiences, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for delivering exceptional customer experiences. Mention how your previous roles have prepared you for the responsibilities listed in the job description.
Showcase Leadership Skills: In your application, emphasise your leadership skills and any experience you have with coaching or mentoring team members. This is crucial for the Team Leader position, so provide concrete examples of how you've successfully managed teams in the past.
Highlight Compliance Knowledge: Since the role involves ensuring compliance with health and safety policies, mention any relevant training or experience you have in this area. This will show that you understand the importance of maintaining safety standards in a busy environment.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your approach to coaching and mentoring team members.
✨Understand Customer Experience
Familiarise yourself with the concept of 'The Best Place To Watch A Movie'. Be ready to discuss how you would enhance customer experience and handle escalated customer interactions effectively.
✨Know the Business KPIs
Research the key performance indicators relevant to the cinema industry. Be prepared to discuss how you can support the management team in achieving these objectives and improving business results.
✨Emphasise Safety and Compliance
Health and safety are paramount in this role. Be ready to talk about your understanding of health and safety policies and how you would ensure compliance within the team and the cinema environment.
