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- Tasks: Coordinate service calls and support engineers for efficient operations.
- Company: Liquidline is the UK's fastest-growing coffee solutions provider, dedicated to outstanding service and team culture.
- Benefits: Enjoy 25 days annual leave, company bonuses, enhanced sick pay, and a comprehensive health plan.
- Why this job: Join a supportive team culture focused on growth, innovation, and delivering WOW experiences.
- Qualifications: Strong communication skills, IT proficiency, and ability to manage a fast-paced workload required.
- Other info: Weekend work is essential; be part of a rapidly expanding family-owned business.
The predicted salary is between 30000 - 42000 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As a Technical Service Coordinator, you will work alongside the Head Office Operations team to support our field-based operational engineers to maximise their efficiency. A key part of the role is to ensure that Liquidline customers receive a premium level of service, which includes clear and continual communication and a quick response. It is imperative that our Technical Service Coordinators have strong geographical knowledge and are able to support on resource capability out in the field. This role will work to support the Operations team on a Saturday and Sunday, so therefore weekend work will be a requirement for this position.
The Role - Technical Support Coordinator
- To coordinate and schedule the assignments of reactive service calls, installations, deliveries and preventative maintenance jobs including 3rd party engineers where necessary. This will include ensuring the manifests are ready for the Warehouse at the end of the day.
- To manage customer SLAs, ensuring these are achieved ahead of time and to closely monitor the engineer dashboard to ensure all Engineers are on schedule.
- To manage Engineers start time and actively ensure they are able to leave jobs on time, and support them to ensure maximum efficiency from the day.
- To ensure clear communication to engineers including accurate notes on jobs, and ensuring all comments from a call case have been passed across.
- To review site surveys ahead of installation to ensure a smooth and complete installation experience for the Engineer and Customer.
- To support in the 'End-Of-Day-Ring-Round', this will involve ensuring customers are informed of any late appointments or updates.
- To support the team in managing the inbox, ensuring timely response to all requests.
What You Will Need In The Role Of Technical Support Coordinator
- Ability to work in a fast-paced environment with the motivation to achieve Service Level Agreements (SLAs).
- Responsive, with the ability to have a service-driven approach to deliver the 'wow' factor.
- Passionate about Liquidline and being successful in the workplace.
- IT proficient with a good understanding of Microsoft Office, Excel and CRM systems.
- Possess a high level of accuracy and attention to detail.
- Clear written and verbal communication skills.
- Proven ability to manage conflicting demands, and a heavy workload.
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job - it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support and reward our employees. The package includes, but is not limited to:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family-owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Technical Service Coordinator employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Coordinator
✨Tip Number 1
Familiarise yourself with Liquidline's core values: passion, thoughtfulness, responsiveness, innovation, and smart working. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research the coffee solutions industry and Liquidline's position within it. Understanding their customer base and the importance of service level agreements (SLAs) will help you speak confidently about how you can contribute to their success.
✨Tip Number 3
Prepare to discuss your experience in managing conflicting demands and heavy workloads. Use specific examples that highlight your ability to stay organised and efficient, especially in a fast-paced environment like Liquidline.
✨Tip Number 4
Since the role requires weekend work, be ready to express your flexibility and commitment to supporting the operations team during these times. Showing enthusiasm for the role's requirements can demonstrate your dedication to the position.
We think you need these skills to ace Technical Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Technical Service Coordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, technical support, or coordination roles. Use specific examples that demonstrate your ability to manage conflicting demands and deliver exceptional service.
Showcase Communication Skills: Since clear communication is crucial for this role, ensure your application reflects your strong written and verbal communication skills. Consider including examples of how you've effectively communicated with teams or customers in past roles.
Express Passion for the Company: Convey your enthusiasm for Liquidline and its values in your application. Mention why you are excited about the opportunity to contribute to a company that prioritises customer service and employee well-being.
How to prepare for a job interview at Liquidline
✨Show Your Passion for Customer Service
Liquidline places a strong emphasis on outstanding customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to delivering that 'wow' factor.
✨Demonstrate Your Organisational Skills
As a Technical Service Coordinator, you'll need to manage multiple tasks efficiently. Highlight your experience with scheduling, prioritising tasks, and managing conflicting demands to show you can thrive in a fast-paced environment.
✨Familiarise Yourself with the Company Values
Liquidline's core values are passion, thoughtfulness, responsiveness, innovation, and smart working. Research these values and think of ways you can embody them in your responses during the interview.
✨Prepare for Weekend Work Discussion
Since this role requires weekend work, be ready to discuss your availability and willingness to work on Saturdays and Sundays. Showing flexibility and a positive attitude towards this requirement will reflect well on you.
