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For Companies At a Glance
- Tasks: Lead a team, ensure member satisfaction, and maintain a welcoming environment.
- Company: Join Planet Fitness, a rapidly growing fitness franchise dedicated to enhancing lives.
- Benefits: Enjoy medical insurance, free gym membership, 401(k), and fun team events.
- Why this job: Be part of a supportive culture that values health, community, and personal growth.
- Qualifications: Must be 18+, have customer service experience, and be ready to lead.
- Other info: Training for CPR/AED certification provided; must lift up to 75 pounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Who We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
Responsibilities
About the Shift Leader Role: The Shift Leader is a full-time position that leads their peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone and coach team members to do the same. As our Shift Leader, you will be leading peers through task completion and driving success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team.
These responsibilities include:
- Guiding peers to complete assigned tasks in a safe and efficient manner.
- Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
- Support team members with elevated member concerns.
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Qualifications
About Your Qualifications:
- 6-12 months of experience in a customer service environment is preferred.
- Proven background leading others.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
Physical Demands of the Shift Leader:
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
- Medical, Dental, and Vision Insurance*
- Vacation/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance*
- Healthcare and Dependent Care Flexible Spending Accounts*
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time employees only.
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Shift Leader employer: Planet Fitness
Contact Detail:
Planet Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with Planet Fitness's core values and mission. Understanding their commitment to a 'Judgement Free Zone' will help you align your responses during interviews, showcasing your passion for creating a welcoming environment.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your ability to inspire and motivate others, which is crucial for the Shift Leader role.
✨Tip Number 3
Prepare to discuss how you would handle member concerns and ensure an exceptional experience. Think of scenarios where you’ve gone above and beyond for customers, as this will show your dedication to service excellence.
✨Tip Number 4
Engage with current employees or members at Planet Fitness if possible. This can provide you with insights into the company culture and expectations, allowing you to tailor your approach and demonstrate your genuine interest in the position.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Planet Fitness's mission and values. Highlight your passion for creating a welcoming environment and how you can contribute to their Judgement Free Zone in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service and leadership roles. Use specific examples that demonstrate your ability to inspire and motivate others, as well as your commitment to exceptional member experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Shift Leader position. Discuss how your skills align with the responsibilities outlined in the job description, such as handling member concerns and promoting a positive atmosphere.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application showcases your ability to listen and empathise. You might include examples of how you've effectively resolved conflicts or supported team members in previous positions.
How to prepare for a job interview at Planet Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and the Planet Fitness brand during the interview. Share personal experiences that highlight your commitment to a healthy lifestyle and how you can inspire others in their fitness journeys.
✨Demonstrate Strong Leadership Skills
As a Shift Leader, you'll be guiding your peers. Prepare examples of past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate and support others while maintaining a positive environment.
✨Emphasise Customer Service Experience
Since the role involves interacting with members and addressing their concerns, be ready to discuss your customer service background. Provide specific examples of how you've handled difficult situations and ensured a positive experience for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle member concerns. Think through potential scenarios you might face as a Shift Leader and how you would approach them, demonstrating your diplomatic and empathetic communication style.
