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- Tasks: Assist customers with medical needs while travelling, providing solutions and support.
- Company: Join Travel Guard, a leading global travel insurance provider since 1982.
- Benefits: Enjoy flexible working, health insurance, generous leave, and career growth opportunities.
- Why this job: Make a real impact by helping travellers in need and work in a supportive team.
- Qualifications: Fluent in French and English, with strong customer service skills and empathy.
- Other info: Hybrid work model with 3 days in-office and 2 days remote; training provided.
The predicted salary is between 28800 - 43200 £ per year.
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
An exciting opportunity has arisen to join our rapidly growing travel insurance business as a French Medical Assistance Coordinator. Our French Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. These are exciting roles for individuals ready to make a difference providing a positive impact to our customers when they need it most!
Our MACs are customer centric and able to demonstrate empathy. They are great at listening, have strong organisational skills with the ability to multi-task and prioritise, and they are fantastic team players. You will work a 37.5 hour week on a shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays). The training period for this role is approximately 8-10 weeks, taking place in our Brighton office between the hours of 9am – 5pm Monday to Friday. The start date for this role is 23rd June 2025.
So, what’s the job?
- You’ll liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances.
- You’ll provide practical help through finding solutions and advice to customers who may be distressed or vulnerable.
- You’ll liaise with our in-house medical team to coordinate medical assistance and emergency medical travel services for customers.
- You’ll provide customer service support regarding policy cover, monitoring and reporting on patient status and coordination of travel emergencies.
- You’ll provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances.
- You’ll ensure all case handling is accurately documented in our system.
- You’ll work towards targets and key performance indicators (KPIs) to achieve business objectives.
And what are we looking for?
- You’ll be fluent in French and English.
- You’ll have a solid customer service background.
- You’ll have excellent written and verbal communication skills with empathy, respect, and patience.
- You’ll have the ability to multi-task and prioritise your workload to meet targets and deadlines.
- You’ll have the ability to handle difficult conversations and solve problems.
- You’ll have basic computer skills, proficiency in Outlook, data entry, good numeracy, literacy, and attention to detail.
So, why choose us?
- We value optimism, caring, togetherness, reliability and determination.
- We have more than 2500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.
- We share a global mission to look after travellers, at every step of their journey.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth: We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community: We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
- Health insurance
- Life insurance
- Income protection
- Company subsidised pension
- 25 days annual leave
- Short term incentive plan
- Employee reward and recognition scheme
- Flexible working opportunities
- Competitive family and parental leave programme
- Employee assistance program
- Volunteering leave
- Online learning and training opportunities
- Professional membership
- Work anniversary leave
Apply today and let’s go great places together!
Customer Service Advisor - French Speaker employer: Cover-More Group
Contact Detail:
Cover-More Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - French Speaker
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the travel insurance industry and the specific services offered by Travel Guard. Understanding their products and how they assist customers will show your genuine interest in the role.
✨Tip Number 3
Prepare for situational questions that assess your empathy and problem-solving skills. Think of examples from your past experiences where you successfully handled difficult conversations or provided exceptional customer service.
✨Tip Number 4
Research the company culture at Travel Guard. Highlighting your alignment with their values, such as optimism and caring, during the interview can make a strong impression on the hiring team.
We think you need these skills to ace Customer Service Advisor - French Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in roles where you've had to demonstrate empathy and problem-solving skills. Use specific examples that showcase your ability to handle difficult conversations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the challenges faced by customers in distressing situations. Mention your fluency in French and English, and how it will benefit the role.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use a professional yet approachable tone to reflect your personality.
Highlight Teamwork and Flexibility: Emphasise your ability to work as part of a team and your flexibility in adapting to different shift patterns. Mention any previous experiences where you successfully collaborated with others to achieve common goals.
How to prepare for a job interview at Cover-More Group
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers.
✨Show Empathy and Understanding
As a Customer Service Advisor, you'll be dealing with customers in sensitive situations. Prepare examples from your past experiences where you successfully handled difficult conversations with empathy and respect.
✨Familiarise Yourself with the Company
Research Travel Guard and its services thoroughly. Understand their mission, values, and the specific role of a Medical Assistance Coordinator. This will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Organisational Skills
The job requires strong organisational skills and the ability to multi-task. Be ready to discuss how you prioritise tasks and manage your workload effectively, especially in high-pressure situations.
