Planning Team Leader

Who are Cardo Group?

Who We Are:

Cardo Group is a social housing property maintenance company. Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further expansion, we are committed to making a lasting impact in the industry.

We are currently looking for a Planning Team Leader to join our team in Wokingham. You will be responsible for managing a team of Planners/Customer Service Advisors within the Customer Service team.

Job Purpose

To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock.

Accountabilities/Responsibilities:

• Overall responsibility for the Planners/CSA\’s.
• Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards.
• Manage Call Centre mailboxes, ensuring mailboxes are kept clear and correct actions take place.
• Support Customer Solutions Advisors with escalations and repair enquiries.
• Prepare weekly rotas and ensure coverage for all shifts.
• Handle escalation of required calls.
• Maintain professional relations with the client teams.

Key Skills & Experience:

• Proven experience in a planning, scheduling, or coordination role in a housing, construction, or maintenance environment.
• Experience supervising or leading a team.
• Excellent organizational and communication skills.
• Strong IT literacy and experience with scheduling software and housing management systems.
• Ability to work under pressure, meet deadlines, and adapt to changing priorities.
• Commitment to customer service and continuous improvement.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognize that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy; it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

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