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- Tasks: Lead a team to efficiently schedule property repairs and maintenance.
- Company: Cardo Group is a growing social housing maintenance company making a positive industry impact.
- Benefits: Join a forward-thinking company with a commitment to inclusivity and innovation.
- Why this job: Be part of a diverse team that values your voice and fosters creativity.
- Qualifications: Experience in planning or scheduling, with strong leadership and communication skills required.
- Other info: We promote equity and diversity, ensuring everyone has opportunities to succeed.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are: Cardo Group is a social housing property maintenance company. Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further expansion, we are committed to making a lasting impact in the industry.
You will be responsible for managing a team of Planners/Customer Service Advisors within the Customer Service team.
Job Purpose: To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock.
Accountabilities/Responsibilities:
- Overall responsibility for the Planners/CSA's.
- Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards.
- Manage Call Centre mailboxes, ensuring mailboxes are kept clear and correct actions take place.
- Support Customer Solutions Advisors with escalations and repair enquiries.
- Prepare weekly rotas and ensure coverage for all shifts.
- Handle escalation of required calls.
- Maintain professional relations with the client teams.
Key Skills & Experience:
- Proven experience in a planning, scheduling, or coordination role in a housing, construction, or maintenance environment.
- Experience supervising or leading a team.
- Excellent organizational and communication skills.
- Strong IT literacy and experience with scheduling software and housing management systems.
- Ability to work under pressure, meet deadlines, and adapt to changing priorities.
- Commitment to customer service and continuous improvement.
Why Join Cardo Group? At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity. We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognize that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way. Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress. Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging. At Cardo Group, EDI is more than a policy; it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Planning Team Leader employer: Cardo Group
Contact Detail:
Cardo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Team Leader
✨Tip Number 1
Familiarise yourself with the specific scheduling software and housing management systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Think about specific challenges you faced and how you overcame them to ensure smooth operations.
✨Tip Number 3
Research Cardo Group's values and recent projects to understand their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering an inclusive workplace.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills by thinking of scenarios where you've had to adapt quickly to changing priorities. This will show your ability to work under pressure and maintain high service standards.
We think you need these skills to ace Planning Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Planning Team Leader position. Highlight your relevant experience in planning, scheduling, and team management in your application.
Tailor Your CV: Customise your CV to reflect the key skills and experiences mentioned in the job description. Emphasise your organisational skills, IT literacy, and any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Cardo Group's commitment to equity, diversity, and inclusion, and provide examples of how you've demonstrated these in your past work.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Cardo Group
✨Understand the Company Culture
Before your interview, take some time to research Cardo Group's values and culture. They emphasise innovation, integrity, and inclusivity, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Leadership Skills
As a Planning Team Leader, you'll need to demonstrate your experience in leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and organisational skills.
✨Familiarise Yourself with Scheduling Software
Since the role requires strong IT literacy and experience with scheduling software, make sure you are comfortable discussing any relevant tools you've used. If possible, mention specific software that aligns with what Cardo Group might use.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and adapt to changing priorities. Think of scenarios where you've had to manage tight deadlines or resolve conflicts within a team, and be ready to share those experiences.
