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For Companies At a Glance
- Tasks: Lead a team, manage operations, and ensure top-notch customer service at our Manchester depot.
- Company: Indie Campers is revolutionising road trips with affordable campervan rentals and a digital-first approach.
- Benefits: Enjoy free road trips, performance bonuses, and opportunities for career growth in exciting locations.
- Why this job: Join a vibrant team, make an impact, and fuel your passion for travel in a dynamic environment.
- Qualifications: Must be a travel enthusiast with customer service skills; experience in tourism or hospitality is a plus.
- Other info: Full-time role with potential transfers to offices in Lisbon, Mexico City, or Manila.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Indie Campers, the go-to campervan marketplace, is on a mission to make road trips accessible to everyone. With a digital approach and customer-centric focus, Indie Campers offers a seamless booking experience and high-quality road trips at affordable prices. Having welcomed over 300,000 travelers from 169 countries and renting over one million nights, we provide various options including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. We are driven by technology, and our challenges are both exciting and demanding, requiring top talent and motivation. We are expanding our team and looking for passionate individuals to join our journey.
The Role
We are seeking travel enthusiasts with a passion for guest service for our depot in Manchester - Rochdale. You will be the face of our company, reporting to the Branch and Regional Operations Manager - UKI, ensuring excellent customer service, maintaining our fleet, and managing all operational issues to guarantee smooth depot operations.
What Will You Work On?
- Handle reservations, organize vehicle check-ins and check-outs, and coordinate team activities;
- Train, supervise, and coach your team;
- Maintain the fleet, oversee logistics, and ensure campervans are in top condition;
- Manage workforce planning, inventory, local suppliers, and cleaning services;
- Handle complaints, emergencies, and local issues to ensure smooth operations;
- Assist in reselling campervans, including preparing and showing them to prospective buyers.
Who Are We Looking For?
- Travel enthusiasts with excellent customer contact skills; experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable;
- Fluent in English (mandatory);
- Eligible to work in the UK with a valid driver's license and confident driving a campervan (mandatory);
- Available to work on weekends and public holidays;
- Responsible, reliable, well-organized, and problem-solving skills.
Our Commitment
- Be part of a young, fast-growing, innovative company where you can make a difference;
- Opportunities for career development in Field Operations and potential transfers to our offices in Lisbon, Mexico City, or Manila;
- Continuous training and coaching;
- Performance and Referral Bonuses as part of the compensation package;
- Free Road Trips across Europe, North America, and Oceania to experience Indie firsthand.
Ready to Go Indie?
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Finance and Sales
- Industries: Travel Arrangements
Branch Operations Supervisor employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Supervisor
✨Tip Number 1
Familiarise yourself with Indie Campers' mission and values. Understanding their customer-centric approach will help you align your responses during interviews, showcasing how your passion for travel and guest service fits into their culture.
✨Tip Number 2
Highlight any relevant experience in tourism, hospitality, or retail during your conversations. Be prepared to discuss specific examples of how you've handled customer service challenges, as this role requires excellent guest contact skills.
✨Tip Number 3
Demonstrate your organisational and problem-solving skills by preparing scenarios where you've successfully managed logistics or team activities. This will show your potential to handle the operational issues that come with the Branch Operations Supervisor role.
✨Tip Number 4
Be ready to discuss your availability and flexibility, especially regarding working weekends and public holidays. Showing that you're committed to the role and willing to adapt will make you a more attractive candidate.
We think you need these skills to ace Branch Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Branch Operations Supervisor role. Tailor your application to highlight relevant experiences and skills that align with what Indie Campers is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, operations, or any relevant fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific experiences that relate to the role and explain why you want to work for Indie Campers. Make it personal and engaging to stand out from other applicants.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Branch Operations Supervisor position.
How to prepare for a job interview at Indie Campers
✨Show Your Passion for Travel
As a Branch Operations Supervisor, your love for travel should shine through. Share personal experiences that highlight your enthusiasm for road trips and how they relate to the role.
✨Demonstrate Customer Service Skills
Indie Campers values excellent customer service. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations, to showcase your problem-solving abilities.
✨Familiarise Yourself with the Fleet
Understanding the campervans and their features will give you an edge. Research the types of vehicles Indie Campers offers and be ready to discuss how you would maintain and manage them effectively.
✨Prepare for Team Management Questions
As you'll be supervising a team, expect questions about leadership and training. Think of specific instances where you've successfully led a team or resolved conflicts, and be ready to share those stories.
