Customer Service Advisor

Type of contract Fixed term position

Contract duration 12 Months

Experience Less than 3 years

• Demonstrate a good product knowledge for each channel and individual customers
• Understand the customers business, order patterns, requirements and needs
• Excellent communication skills with an ability to deal with small independent businesses and largemultinational organisations
• Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
• Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

Activities

• Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
• Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
• Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
• Providing existing and prospective customers with price information on request
• Process applications / accounts for Customers
• Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
• Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
• Help to maintain customer accounts in CRM (Salsa)
• Calling existing customers to secure orders to meet or exceed required targets
• Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
• Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
• Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints

Candidate Profile

• 2 years’ experience in office-based customer service role
• Confident using full Microsoft package (Excel is essential)
• Experience using CRM systems
• Good attention to detail and communication skills

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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