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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and provide tailored financial solutions.
- Company: Join Skipton Building Society, a member-owned institution prioritising exceptional service and community.
- Benefits: Enjoy flexible work options, structured training, and perks like extra holidays and shopping discounts.
- Why this job: Be part of a supportive team that values your growth and offers a chance to make a real impact.
- Qualifications: Passion for customer service, great communication skills, and a knack for teamwork are essential.
- Other info: Skipton promotes diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 21600 - 36000 £ per year.
If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. We’re looking for someone to join our team and become one of the faces of Skipton in your area. Skipton are the fourth largest building society and we are looking for a Customer Relationship Consultant in your local branch.
Main Responsibilities
What you’ll do for our customers:
- Engage in conversations to find out our customers' needs and provide information about the full range of financial products and services that we offer.
- Help customers review their circumstances and proactively identify the most appropriate products to suit their needs.
- Provide a straightforward, helpful service that lets your enthusiasm shine through.
- Play an important part in making the most of every conversation with every customer, face-to-face or over the phone.
- Promote new products or resolve problems while placing our customers' needs at the heart of everything you do.
Ideal Candidate
What qualities are we looking for?
- Being really passionate about delivering exceptional customer service.
- Enjoy meeting new people.
- Great listening skills.
- Excellent teamwork skills.
- Good attention to detail.
- Excellent verbal and written communication skills.
- Having a good level of organisational skills.
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution; we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues' unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
Why Work For Us
What you’ll get:
- Support and recognition for your hard work and commitment to our customers.
- A structured training and development programme tailored to your needs.
- Keeping your product knowledge up to date and becoming an expert at using our in-house systems.
- Opportunities to share advice and experience with your colleagues during training sessions.
- A wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers.
- The ability to shape your career within your team.
Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Adviser employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Skipton Building Society's values: Trust, Ownership, and One Team. Demonstrating an understanding of these values during your interactions can show that you align with their culture and are ready to contribute positively.
✨Tip Number 2
Practice your active listening skills. As a Customer Service Adviser, you'll need to engage with customers effectively. Role-play scenarios with friends or family to enhance your ability to listen and respond to customer needs.
✨Tip Number 3
Research common financial products and services offered by building societies. Being knowledgeable about what Skipton provides will help you confidently discuss options with customers and demonstrate your commitment to helping them.
✨Tip Number 4
Network with current or former employees of Skipton if possible. They can provide insights into the company culture and expectations, which can be invaluable in preparing for your interview and making a great impression.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Customer Service Adviser position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to engage with people. Use specific examples from your past experiences to demonstrate your listening skills, teamwork, and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar fields. Include achievements that showcase your ability to provide exceptional service and resolve customer issues effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your communication is clear and professional, reflecting the excellent verbal and written skills the role requires.
How to prepare for a job interview at Thomas Cook
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Skipton values.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by nodding and responding appropriately to questions. This will showcase your ability to engage in meaningful conversations, which is crucial for a Customer Relationship Consultant.
✨Highlight Teamwork Experience
Skipton values teamwork, so be prepared to discuss your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal or resolve a customer issue.
✨Prepare Questions About the Company
Show your interest in Skipton by preparing thoughtful questions about their values, culture, and training programmes. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
