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- Tasks: Engage with sports fans, providing top-notch support via email and live chat.
- Company: Join LeoVegas, a leading name in the iGaming industry with a vibrant team culture.
- Benefits: Enjoy hybrid work, 28 days leave, wellness contributions, and fun team events.
- Why this job: Turn your passion for sports into a rewarding career while making customers feel like winners.
- Qualifications: Strong communication skills and a proactive attitude; experience in gambling is a plus.
- Other info: Work in a dynamic environment with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Are you a sports enthusiast who thrives on the excitement of the game? Join LeoVegas, where your passion for sports meets a dynamic and rewarding career supporting our sports customers.
As a Customer Experience Agent, you’ll be at the heart of the action, connecting with fellow sports fans to deliver exceptional service via email and live chat. Whether it’s helping with inquiries, resolving issues, or enhancing their experience, you’ll play a key role in making every customer feel like a winner. Working closely with our specialist teams in Payments, Fraud, Safer Gambling, and CRM, you’ll also gain invaluable insights into the sports and iGaming industry.
At LeoVegas, we understand the energy and commitment that sports demand which is why our operations run 24/7, 365 days a year on varying shift patterns to ensure we’re on hand to support our customers. Be part of a team that shares your love for sports and takes pride in delivering top-tier service. If you’re ready to turn your passion into a career, join LeoVegas and become a vital player as we continue to grow in the UK.
YOU WILL BE RESPONSIBLE FOR:
- Engaging with customers professionally and efficiently through live chat, email, and phone, ensuring clear and concise communication at all times.
- Proactively addressing customer inquiries and challenges, providing effective resolutions while adhering to company policies and procedures.
- Handling customer complaints with professionalism, empathy, and patience, focusing on transforming challenging situations into positive outcomes and reinforcing customer satisfaction.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- The ability to work independently while actively contributing to team success and fostering a positive workplace culture.
- Enthusiasm and be a self-motivated team player with a proactive attitude.
- Exceptional oral and written communication skills, with a focus on clarity and professionalism.
- Strong organisational and time management skills, ensuring efficiency and effectiveness in a dynamic environment.
- Previous experience in the gambling industry is advantageous but not essential, as our primary focus is on delivering an exceptional customer experience.
BENEFITS:
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 28 days paid leave + public/bank holidays in England
- Matched pension contributions up to 6%
- BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
- 250 GBP wellness contribution annually (T&C apply)
- Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
- Team and office social events throughout the year, which also include a quarterly team budget
- Enhanced parental leave
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen! If you think you would be a good fit for the Leo pride - give us a roar!
Customer Experience Advisor - UK Sports employer: LeoVegas Group
Contact Detail:
LeoVegas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - UK Sports
✨Tip Number 1
Show your passion for sports during the interview. Share personal experiences or stories that highlight your enthusiasm and knowledge about various sports, as this will resonate with the hiring team.
✨Tip Number 2
Familiarise yourself with common customer service scenarios in the sports industry. Think of examples where you successfully resolved issues or enhanced customer experiences, as these will demonstrate your problem-solving skills.
✨Tip Number 3
Research LeoVegas and its culture. Understanding their values and mission will help you align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss how you can contribute to a positive workplace culture. Think of ways you can foster teamwork and collaboration, as this is essential for a role that thrives on team success.
We think you need these skills to ace Customer Experience Advisor - UK Sports
Some tips for your application 🫡
Show Your Passion for Sports: In your application, make sure to highlight your enthusiasm for sports. Mention any relevant experiences or interests that demonstrate your passion, as this role is all about connecting with fellow sports fans.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, customer service experience, and any relevant knowledge of the gambling industry, even if it's not extensive.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you want to work at LeoVegas and how your background makes you a great fit for the Customer Experience Advisor role. Use specific examples to illustrate your problem-solving abilities and customer service skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at LeoVegas Group
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports during the interview. Share your favourite teams, memorable games, or experiences that highlight your love for the sport. This will resonate with the interviewers and show that you are genuinely interested in the role.
✨Demonstrate Excellent Communication Skills
Since the role involves engaging with customers through various channels, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the questions being asked. This will showcase your ability to communicate effectively with customers.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios, such as handling complaints or resolving issues. Think of examples from your past experiences where you successfully managed difficult situations, and be ready to discuss them in detail.
✨Highlight Teamwork and Independence
The role requires both independent work and collaboration with a team. Be prepared to share examples of how you've contributed to team success while also thriving in independent tasks. This will demonstrate your versatility and fit for the company culture.
