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For Companies At a Glance
- Tasks: Assist customers with their banking needs and provide exceptional service.
- Company: Join a purpose-led organisation focused on people, planet, and community.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Make a positive impact while working in a supportive team environment.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Role may involve travel between branches within the Cluster.
The predicted salary is between 15300 - 35800 £ per year.
Salary Up to £25,532 on successful completion of training. This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
About the Role
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business. This role may require travel between branches within the Cluster.
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objectives
Interested
The closing date for this vacancy is 02 May 2025.
The Company
We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
Customer Service Assistant - Branch employer: The Cumberland Group.
Contact Detail:
The Cumberland Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Branch
✨Tip Number 1
Familiarise yourself with The Cumberland's values and mission. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing your passion for people and exceptional service.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your communication and organisational skills. Think of specific situations where you provided outstanding customer service or resolved issues effectively, as these will resonate well with the hiring team.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to confidently discuss how you would handle various customer interactions will show your readiness for the role and your ability to think on your feet.
✨Tip Number 4
Network with current or former employees of The Cumberland if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Service Assistant - Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: In your cover letter, express your passion for delivering exceptional customer service. Share specific examples from your past experiences that demonstrate your commitment to helping customers and achieving their goals.
Highlight Relevant Skills: Make sure to emphasise your communication and organisational skills in your CV. Use bullet points to clearly outline your relevant experience, focusing on roles where you interacted with customers or worked in a team environment.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Cumberland Group.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Strong Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing answers to common customer service scenarios to showcase your problem-solving abilities.
✨Research the Company’s Values
Familiarise yourself with the company’s mission and values, especially their commitment to community and customer care. This will help you tailor your responses to show that you share their passion for making a positive difference.
✨Prepare for Teamwork Questions
As the role involves collaboration with other areas of the business, be ready to discuss your experience working in teams. Think of examples where you successfully worked with others to achieve a common goal, highlighting your organisational skills.
