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For Companies At a Glance
- Tasks: Lead and support your team to deliver exceptional customer service and maintain store standards.
- Company: Join a well-respected retail brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy flexible working hours, opportunities for growth, and a supportive team environment.
- Why this job: Be part of a dynamic team that values innovation and customer experience while developing your leadership skills.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: This role offers a chance to make a real impact in a fast-paced retail environment.
The predicted salary is between 30000 - 42000 £ per year.
Working Hours
Week 1: Sun 1000-1800, Mon 1430-2230, Wed 1430-2230, Thu 1430-2230, Fri 1430-2230
Week 2: Mon 1430-2230, Tue 1430-2230, Wed 1430-2230, Thu 1430-2230, Sat 1430-2230
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coaches the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrates success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reactions for the team
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Amersham SF employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Amersham SF
✨Tip Number 1
Familiarise yourself with M&S's operational strategies and values. Understanding how they operate will help you align your responses and demonstrate that you're a good fit for the Team Support Manager role.
✨Tip Number 2
Showcase your ability to lead and coach others by preparing examples from your past experiences. Highlighting specific instances where you've successfully managed a team or improved performance will make you stand out.
✨Tip Number 3
Be ready to discuss how you would use data to drive performance. Familiarise yourself with key performance indicators (KPIs) relevant to the role, as this will show your analytical skills and commitment to operational excellence.
✨Tip Number 4
Prepare to demonstrate your digital capabilities. Since the role involves using digital tools, being able to discuss your experience with relevant systems will highlight your readiness to adapt to new ways of working.
We think you need these skills to ace Team Support Manager - Amersham SF
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Team Support Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and support a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed teams, improved customer service, or implemented new processes in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Marks & Spencer Plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Team Support Manager. Familiarise yourself with the key accountabilities listed in the job description, such as delivering excellent customer service and supporting colleagues through coaching.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed tasks. Highlight how you prioritised customer needs and drove performance, as these are crucial aspects of the role.
✨Demonstrate Digital Proficiency
Since the role requires good digital capability, be ready to discuss your experience with relevant systems and tools. You might want to mention specific instances where you used digital tools to improve processes or enhance customer experience.
✨Emphasise Communication and Relationship Building
The ability to build positive relationships is key for this position. Prepare to discuss how you've effectively communicated with colleagues and customers in the past, and how you’ve fostered a collaborative environment.
