Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service at Churchill Square.
- Company: Join ABM, a global leader in integrated facility services, dedicated to a cleaner, healthier world.
- Benefits: Enjoy perks like 24/7 GP access, mental health support, discounts, and a cycle to work scheme.
- Why this job: Make a difference in your community while gaining valuable experience in a dynamic environment.
- Qualifications: A positive attitude and a commitment to teamwork are essential; no prior experience required.
- Other info: Flexible shifts available, with opportunities for additional hours and personal development.
LOCATION: Churchill Square Shopping Centre, Brighton BN1 2RG
CONTRACT: Permanent
SHIFT PATTERN: 5 DAYS OVER 7 (INCLUDING WEEKENDS) - HOURS BETWEEN 8AM-8PM (ROTA SHIFTS) - 40 HOURS PER WEEK
PAY RATE: £12.97 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated, aim high and achieve.
- To respect all staff and visitors within the shopping centre.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards expected at Churchill Square Shopping Centre. Understanding the environment you'll be working in can help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your ability to handle emergencies and incidents effectively. Prepare examples from your past experiences where you successfully managed a crisis or provided excellent customer service under pressure.
✨Tip Number 3
Highlight your teamwork skills, as this role requires a collaborative approach. Be ready to discuss how you've worked well with others in previous roles, especially in high-stress situations.
✨Tip Number 4
Demonstrate your proactive attitude by discussing how you can contribute to maintaining a safe and welcoming environment for visitors. Think of ways you can go above and beyond in your role as a Security Officer.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security or customer service. Emphasise any previous roles where you interacted with the public, as this is crucial for the Security Officer position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle emergencies and provide excellent customer service.
Showcase Relevant Skills: Highlight skills such as vigilance, communication, and teamwork in your application. Provide examples of how you've demonstrated these skills in past roles, especially in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for a Security Officer.
How to prepare for a job interview at ABM UK
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be the public face of the team. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations while maintaining professionalism.
✨Demonstrate Proactivity
The role requires a proactive approach to security. Think of examples where you've taken initiative in past roles, whether it's identifying potential issues or assisting customers before they ask for help.
✨Understand the Importance of Teamwork
This position emphasises a one-team approach. Be ready to talk about how you've collaborated with others in previous jobs, especially in high-pressure situations, and how you can contribute to a cohesive team environment.
✨Familiarise Yourself with Security Protocols
Research common security protocols and procedures. Being knowledgeable about how to handle incidents and emergencies will show that you're serious about the role and understand its responsibilities.
