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- Tasks: Support the General Manager and lead a team to deliver exceptional customer service.
- Company: Join SSP, the global food travel experts at Crewe Station.
- Benefits: Enjoy up to 50% colleague discount, wellbeing support, and ongoing development opportunities.
- Why this job: Make a difference daily in a vibrant environment with a focus on quality and customer loyalty.
- Qualifications: Proven experience in leading a team and excellent communication skills required.
- Other info: We celebrate diversity and are committed to equal opportunities for all.
The predicted salary is between 24000 - 42000 £ per year.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
As Assistant General Manager, you’ll be rewarded with a competitive salary of £30,000 p.a. and enjoy:
- Colleague discount - up to 50%
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational Assistant General Manager to join our team. You’ll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
Key Responsibilities:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
SSP are proud to be an equal-opportunity employer that seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Start the best part of your journey with us!
Assistant General Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with the specific brands and offerings at Crewe Station. Understanding the unique aspects of Cafe Local, Upper Crust, and The Line & Whistle Bar will help you demonstrate your passion for food and travel during your interactions with us.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully mentored and trained teams in the past. We value candidates who can inspire others and maintain high standards of service.
✨Tip Number 3
Be ready to discuss how you handle challenging situations. As an Assistant General Manager, adaptability and resilience are key traits we look for, so think of scenarios where you've effectively managed stress or conflict.
✨Tip Number 4
Engage with our company culture by researching our values and initiatives, especially around diversity and wellbeing. This will not only help you align with our mission but also show us that you're genuinely interested in being part of our team.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and hospitality industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your dedication to operational excellence. Mention how your values align with those of the company and provide examples of how you've inspired teams in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant General Manager role, such as team leadership, effective communication, adaptability, and customer service excellence. Use specific examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share personal experiences that highlight your love for great food and how it connects with travel, as this aligns perfectly with the company's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you inspired your team to deliver exceptional service or overcame challenges together, showcasing your ability to mentor and motivate others.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Provide examples of how you've gone above and beyond to ensure customer satisfaction, as this role requires a strong commitment to delivering outstanding service.
✨Communicate Clearly and Effectively
Practice clear and concise communication before the interview. Being able to articulate your thoughts and ideas effectively is crucial, especially in a role that involves mentoring and leading a team.
