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- Tasks: Lead and inspire a home-based Payments Team to achieve excellent customer outcomes.
- Company: Join Capital One, a leading information-based technology company focused on transformation.
- Benefits: Enjoy hybrid working, generous holiday, private medical insurance, and access to a fully-serviced gym.
- Why this job: Be part of a diverse team committed to innovation and personal development through extensive training.
- Qualifications: Experience managing a back-office team and understanding financial regulations is essential.
- Other info: Flexible working arrangements available; we value diversity and inclusivity in our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Team Manager to join us as a back-office Payments Team Manager. This role is to engage, motivate, and inspire your team to deliver great customer outcomes. Our customers are at the heart of everything we do and we value great people, so you’ll spend the majority of your time liaising between the team and our process experts to deliver good customer outcomes.
What you’ll do:
- Manage, engage, and motivate a home-based team of 6 associates in our Payment Resolution team.
- Identify improvements that will support your team and department progression, whilst empowering your team to adopt this mind-set.
- Collaborate with other areas of the business to deliver on Payment Modernization and transform the Payment Resolution teams BAU processes.
- Support the containment and resolution of events which have a direct impact on the team.
- Daily approval of outgoing payments and reconciliation journaling.
What we’re looking for:
- Previous experience managing a back-office team in a work from home environment.
- A solid understanding of financial regulations and payments processing or change management.
- Ability to identify and recommend solutions to improve processes and operational practice.
- A great communicator who is able to build trusted relationships with their team and stakeholders within the business.
- Ability to manage your own workload whilst balancing the needs of your team and demonstrating resilience.
Where and how you’ll work:
This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 2 days a week on either a Monday, Tuesday, Wednesday or Thursday. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.
What’s in it for you:
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
What you should know about how we recruit:
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Payments Manager employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Manager
✨Tip Number 1
Familiarise yourself with the latest trends in payment processing and financial regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the payments industry, especially those who have experience managing back-office teams. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams remotely. Highlight your leadership style and how you motivate and engage team members, as this is crucial for the Payments Manager role.
✨Tip Number 4
Research Capital One's culture and values, particularly their commitment to diversity and inclusion. Be ready to articulate how your personal values align with theirs, as cultural fit is often a key consideration in hiring.
We think you need these skills to ace Payments Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing back-office teams, particularly in a work-from-home environment. Emphasise your understanding of financial regulations and payments processing.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer outcomes and team motivation. Provide specific examples of how you've successfully led teams and improved processes in previous roles.
Showcase Communication Skills: Since the role requires strong communication skills, include examples in your application that demonstrate your ability to build trusted relationships with team members and stakeholders.
Highlight Problem-Solving Abilities: Discuss instances where you've identified and implemented solutions to improve operational practices. This will show your proactive approach and resilience in managing workloads.
How to prepare for a job interview at Capital One
✨Showcase Your Leadership Skills
As a Payments Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, especially in a remote environment. Highlight specific examples where you motivated your team and achieved great outcomes.
✨Demonstrate Your Knowledge of Financial Regulations
Understanding financial regulations is crucial for this role. Brush up on relevant regulations and be ready to explain how you've applied this knowledge in past roles, particularly in payments processing or change management.
✨Prepare for Process Improvement Discussions
The role involves identifying improvements in processes. Think of examples where you've successfully implemented changes that enhanced operational practices. Be ready to discuss your approach to problem-solving and how you empower your team to adopt a mindset of continuous improvement.
✨Communicate Effectively
Strong communication skills are essential for building relationships with your team and stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing questions to ask the interviewers about their team dynamics and collaboration efforts.
